DirectJobHub
Jobs · OTHR · Texas

ONSITE Job FAIR RSVP- | El Paso, TX | TRICARE Customer Service Rep | August 15, 2026

TriWest Healthcare Alliance · El Paso, TX · 1 wk ago
On-siteOTHRFull-time

About the role

TriWest Healthcare Alliance is hiring TRICARE Customer Service Representatives for our El Paso Location. Meet directly with hiring leaders and participate in on-the-spot interviews at our Hiring Event on August 15, 2026, from 9:00 AM to 2:00 PM at 16 Concord Street, Suite A, El Paso, TX 79906.

Job Summary

TriWest is proud to be on a mission to serve our nation’s heroes. In this critical role, you will be in the front-lines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.

Responsibilities

  • Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
  • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact.
  • Meet department productivity and performance metrics to include consistent and regular attendance.
  • Adhere to published schedule and prioritize workload to answer incoming calls.
  • Document customer interactions and cases in a customer relationship management (CRM) system.
  • Participate in continuous training in order to become fully proficient in resolving all customer inquiries.

Requirements

  • High School diploma or GED.
  • U.S. Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • At least two years of professional work experience in a customer service environment.
  • Excellent verbal and writing skills.
  • Technology literate and experienced in navigating multiple screens or web browsers at one time.

Preferred Qualifications

  • TRICARE customer service experience.
  • Contact center experience to include call center chat messaging.
  • Military connectedness.

Competencies

  • Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
  • Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
  • Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
  • Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
  • Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
  • High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
  • Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
  • Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements.

Working Conditions

Ability to cover any work shift, work overtime if needed, and work onsite in a standard office environment. Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone.

Company Overview

Taking Care of Our Nation’s Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®! Our job is to make sure that America’s heroes get connected to health care in the community.

Benefits

We offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage, Paid time off, 401(k) Retirement Savings Plan (with matching), Short-term and long-term disability, basic life, and accidental death and dismemberment insurance, Tuition reimbursement, Paid volunteer time.

Similar jobs