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ONSITE Job FAIR RSVP- | El Paso, TX | TRICARE Customer Service Rep | August 15, 2026

TriWest Healthcare Alliance · El Paso, TX · Yesterday
On-siteOTHRFull-time

TriWest Healthcare Alliance is hiring TRICARE Customer Service Representatives for our El Paso location. Hiring event on Saturday, August 15, 2026, from 9:00 AM to 2:00 PM at 16 Concord Street, Suite A, El Paso, TX 79906. Come prepared with your resume and dressed professionally for on-the-spot interviews.

About the role

In this critical role, you will be on the front lines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Responsibilities

  • Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence.
  • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact.
  • Meet department productivity and performance metrics to include consistent and regular attendance.
  • Adhere to published schedule and prioritize workload to answer incoming calls.
  • Document customer interactions and cases in a customer relationship management (CRM) system.
  • Participate in continuous training in order to become fully proficient in resolving all customer inquiries.
  • Regular and consistent attendance.

Requirements

  • High School diploma or GED.
  • U.S. Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • At least two years of professional work experience in a customer service environment.
  • Excellent verbal and writing skills.
  • Technology literate and experienced in navigating multiple screens or web browsers at once.
  • Proven ability to work independently in a remote work environment.

Preferred Qualifications

  • TRICARE customer service experience.
  • Contact center experience to include call center chat messaging.
  • Military connectedness.

Skills

  • Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
  • Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
  • Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
  • Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
  • Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
  • High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
  • Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
  • Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements.

Schedule

  • Full-Time, Onsite (This is not a remote position).
  • Monday-Friday, five 8-hour shifts per week.
  • Assigned schedules between 6:00 AM and 7:00 PM (Arizona Time).
  • Ability to cover any work shift and work overtime, if needed.

Working Conditions

  • Onsite: Works within a standard office environment.
  • Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone.

Benefits

  • Medical, Dental, and Vision Coverage.
  • Paid time off.
  • 401(k) Retirement Savings Plan (with matching).
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance.
  • Tuition reimbursement.
  • Paid volunteer time.
  • Frequent pay raises, overtime opportunities, recognition and reward programs.

About Us

Taking Care of Our Nation’s Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

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