Onsite IT Coordinator

Trillium Living

Trillium Living is seeking a full-time IT Coordinator to join their team of healthcare professionals. This position is fully On-Site and based in Grand Rapids, MI.

Site Specific Duties

• Function as the primary on-site Help Desk Administrator for one or more Trillium Living divisions and/or partners.
• Build strong, trust-based relationships with end users and stakeholders to deliver exceptional customer service.
• Provide Helpdesk support to employees, troubleshooting hardware, software, and network issues.
• Conduct IT Onboarding and Offboarding.
• Train staff members on new technologies.
• Assist the VP and Director of IS with asset management.
• Track and manage work through a ticketing system.
• Learn and administrate site-specific technologies.
• Collaborate with business leadership, the Director of IS, and VP of IS with ongoing and future IT initiatives.

Trillium Living-wide Duties

• Crosstrain with other Trillium Living IT Site Coordinators.
• Provide backup coverage for other IT Site Coordinators.
• Become a subject matter expert on one or more Trillium Living-wide IT systems (e.g. mail hygiene, endpoint protection, imaging, backups, hypervisors, M 365, security cameras, door access control, certificates, software/OS patching, printers, server administration, storage, ticketing system, phones, MDM, RMM, etc.).
• Administrate assigned systems.
• Participate in on-call rotation.

Required Qualifications

• Individuals must have a bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, network management, and system administration.
• Proficiency in Windows Server, Linux, and other operating systems.
• Knowledge of networking protocols, such as TCP/IP and DHCP.
• Excellent troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.
• Able to multitask and prioritize tasks.
• Strong organizational skills and time management skills.

Preferred Qualifications

• Strong documentation skills and attention to detail.
• Strong project management skills.