Onsite Health Information Specialist I - Jackson, MS

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

• Answering calls, managing incoming and outgoing requests for information
• Face-to-face interaction with the general public
• Processing medical record requests such as: Insurance requests, DDS Requests, Workers Comp Request, Subpoenas
• Documenting information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)

Requirements

• High School Diploma or GED
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Able to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment

Qualifications

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Skills

• Knowledge of HIPAA and medical terminology
• Familiar with different EHR and Billing Systems

Benefits

We Offer Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay

Not specified

Schedule

Full Time: Monday - Friday 8:00 am - 4:30 pm CST, evenings & weekends as business needs require.