Health Information Specialist I - Onsite | Brandon, MS

This is a remote, full-time entry-level position focused on processing release of information (ROI) for medical record requests with a commitment to accuracy, privacy, and customer service.

About the role

• Full-time schedule: Monday–Friday, 8:00 AM–5:00 PM
• Remote role with phone support and ROI processing
• Manage incoming/outgoing faxes, burn images to CDs, and document information across multiple platforms using dual monitors
• Proficient use of Microsoft Office (Word, Excel)

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies
• Maintain confidentiality and security of all privileged information
• Maintain working knowledge of company and facility software
• Adhere to company and customer facility Code of Conduct and policies
• Inform manager of work difficulties, site issues, or fluctuating volumes
• Assist with additional duties as required
• Apply medical privacy regulations to prevent unauthorized disclosure
• Manage patient health records and ensure compliance with HIPAA standards
• Prepare new patient charts by gathering documents from paper or electronic sources
• Assemble medical records in standard order, ensuring accuracy and completeness
• Create digital images of paperwork for electronic medical records
• Respond to internal and external requests for patient records, retrieving and transmitting them appropriately
• Handle inbound/outbound calls
• Assist with patient walk-ins as needed
• Perform administrative duties such as faxing, mail handling, and data entry
• Meet productivity expectations as outlined for the site
• Schedule pick-ups when required
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons
• Basic computer proficiency
• Comfortable using phones, fax machines, printers, and general office equipment
• Professional verbal and written communication skills in English
• Detail and quality-oriented, especially regarding accurate and compliant medical records
• Strong data entry skills
• Able to work with minimal supervision and adapt to changing priorities
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment

Preferred Skills

• Experience in a healthcare environment
• Previous production or metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvements, and feedback to stakeholders
• Knowledge of HIPAA regulations
• Knowledge of Electronic Records Management (ERM) systems
• Multitasking abilities

Benefits

• Comprehensive onsite/virtual training program with job shadowing and an assigned mentor
• Company-provided equipment (computer, monitor, virtual phone, etc.)
• Full benefits package including PTO, health, vision, and dental insurance
• 401k Savings Plan
• Tuition assistance

Additional Notes

Many clients require post-offer health screenings and proof/completion of vaccinations (e.g., flu shot, Tdap, COVID-19). Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis, depending on state regulations and applicable legal protections.