Onsite Health Information Specialist I

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies.

About the role

This is an entry-level, onsite position in Oxford, MS responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security of all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately.
• Answer inbound/outbound calls.
• Assist with patient walk-ins.
• Handle administrative duties such as faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at a specific site.
• Schedule pick-ups.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Preferred Skills

• Knowledge of HIPAA and medical terminology.
• Technical proficiency with Microsoft Office (including Word and Excel).
• Organization skills and goal-focused mindset.
• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment provided (including computer, monitor, virtual phone, etc.).
• Full benefits: PTO, Health, Vision, and Dental Insurance.
• 401k Savings Plan.
• Tuition assistance.

Schedule

Full Time: Monday - Friday, 8:00 am - 5:00 pm CST.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis.