Onsite Guest Services Coordinator

About the role

Long & Foster Vacation Rentals is seeking a full-time Guest Services Coordinator to serve as the onsite representative at a large condominium community in Rehoboth Beach, Delaware. As the preferred vacation rental agency within the building, Long & Foster manages individually owned vacation rental properties. This customer-focused role serves as the primary point of contact for property owners, guests, vendors, and building staff. Working closely with internal teams and vendors, the Guest Services Coordinator helps ensure a seamless rental experience and supports the success of Long & Foster Vacation Rentals.

Responsibilities

• Assists guests with rental reservations, discusses vacation rental options and needs, and supports the leasing process for rental properties.
• Coordinates guest arrivals and departures, ensuring a smooth check-in and check-out experience while maintaining accurate records and processing related transactions.
• Conducts property inspections and coordinates maintenance, cleaning, and vendor services to help ensure properties are well-maintained and guest-ready.
• Maintains accurate maintenance, cleaning, reservation, and accounting records and directs all required disbursement and accounting information to the appropriate team members.
• Responds to owner and guest inquiries in a professional and timely manner, providing updates regarding property conditions, maintenance, rentals, and related services.
• Develops and maintains positive working relationships with property owners, guests, vendors, and service providers to support a high level of customer satisfaction.
• Works closely with internal team members to coordinate reservations, property readiness, guest concerns, and operational needs.
• Assists prospective property owners by providing information regarding Long & Foster Vacation Rental services and preparing listing and rental-related documentation.
• Documents owner and guest communications and maintains accurate records in accordance with company procedures.
• Supports additional guest services, administrative, and operational responsibilities as assigned.

Qualifications

• High School diploma or equivalent combination of training and experience
• Previous experience as a rental coordinator or property manager
• Excellent verbal and written communication skills
• Ability to work independently and maintain flexible schedule
• Weekend work required during summer season
• Real estate license in jurisdiction in which incumbent will be working required
• Must meet Continuing Education requirements as specified by the Real Estate Commission
• Must be a member of the National, State, and Local Association of Realtors

Benefits

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)

Pay

Wage: $21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Schedule

This is a full-time, onsite position located within a condominium community in Rehoboth Beach, Delaware. Weekend availability is required during the primary vacation rental season, generally from Memorial Day through the end of September. Schedule flexibility is required throughout the year to support business needs and seasonal rental activity.