Guest Services Coordinator

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collections and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Affixes guest reservations in person and via phone
• Affixes office supplies and prepares supply orders as needed
• Affixes guest and resident relations events and activities within the resort
• Affixes marketing materials
• Accepts collection calls for site rental payments as directed; submits bad debt files to collections
• Processes resident move-ins and move-outs
• Completes and maintains resort records, reports, and files
• Refers sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into property management/reservation system in a timely manner
• Obtains approvals on prospective resident applications; tracks all approvals and denials
• Affixes prospective residents by checking the status of Sun Homes inventory; reviews home listings, shows homes, and assists with rental applications
• Reviews and codes invoices and other payables and submits to manager approval
• Checks guests in and out for their reservations
• Greets and establishes rapport with guests, current and prospective residents
• Fields resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Perks & Benefits

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide
• $16.50 per hour