Onsite Front Desk Concierge - Evenings (530 East Central Condo)

Role: Onsite Front Desk Concierge - Evenings Location: Orlando, FL Community: 530 East Central Condominium Pay: $19.00 to $21.00 per hour Job Type: Full-Time Typical Schedule: Monday – Thursday 3:00PM – 11:00 PM Company Summary RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Community Summary 530 East Central Condominium Association is a well-established downtown Orlando high-rise community offering a professional, amenity-rich residential environment. It operates with a structured board, ongoing maintenance planning, and a focus on long-term building upkeep, making it a stable and organized place to work with or for. Responsibilities Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception deskGreet resident/guest/vendor professionally, by standing and acknowledging themProfessionally respond to incoming telephone calls from residents.guests, contractors and the general publicRoutinely familiarize themselves with building rules, policies & proceduresFollow current Access Policy, ensuring all visitors to include resident guests and contractors, have been authorized to enter the buildingEnforce and control building access policies and proceduresMonitor for non-compliance with association policiesEncourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattendedDirect residents and visiting guests to the managemtn office during business hours to guide them on building rules and conductAssist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/outRespond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staffAt the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issuesWrite detailed incident reports of significant events or activities, following policy and procedureReview and respond to community email inbox messages with template responses or assign email messages to other departments for review and action Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergencyProvide shift coverage as needed to cover for concierge staff call outs or absencesMaintain a daily log of eventsMaintain a clean work area Disclaimer This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.