Onsite Customer Technician

About The Role

As a Customer Technician, you will provide a range of hardware, software, and network technical support, which includes troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

Responsibilities

• Perform a range of technical work activities at customer sites to meet business and customer requirements supporting IMAC activities, including imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments.
• Cookordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and act appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Able to adapt quickly to dynamic team environments to maintain consistent effective contributions.

Requirements

• Proven experience in an IT Support Service environment.
• Highly organized with a strong attention to detail.
• Reliable, courteous, and flexible team player.
• Strong interpersonal, communication, and customer service skills.
• Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
• Routine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office.
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.