Onsite Clinical Responder

JOB SUMMARY

The Onsite Clinical Responder supports TOSA's mission by managing referrals, serving as the first point of contact, and facilitating timely and effective case progression. Responsibilities include evaluating medical suitability, collaborating with hospital staff, and maintaining regulatory standards.

WORK SCHEDULE

This role is full-time non-exempt, working 12-hour shifts including days, nights, weekends, holidays, and additional hours as needed.

Essential Job Functions

• Trips referrals in a manner demonstrating quality customer service.
• Evaluates medical suitability of potential donors and obtains EMR access.
• Collaborates with hospital staff to manage referral process and provide updates.
• Documents referral and donor activities accurately and timely.
• Maintains confidentiality and represents TOSA positively.

Additional Responsibilities

• Participates in quality meetings, post-donor reviews, and training programs.
• Ensures compliance with safety, quality, and multicultural plans.

Qualifications

• Associate's degree in allied or health science, or equivalent experience.
• Licensed RN, LVN, Paramedic, RRT, or similar credentials.
• Experience in medical/critical care field.
• Understanding of medical terminology, pathophysiology, and clinical decision-making.
• Proficiency in EMR systems (EPIC, Cerner, Meditech).
• Strong documentation and data entry skills.
• Excellent oral and written communication skills.
• Teamwork, clinical, analytical, and organizational skills.
• BLS certification.
• Valid driver's license and auto insurance.
• On-site access/clearance to all DSA facilities.
• Confidentiality regarding donor information.