Onsite Client Liaison

About the role

This is a fully remote position. You will act as the liaison between the servicer client and MRLP through all forms of communication regarding foreclosure files, including email, phone calls, and client and MRLP systems such as BKFS (Black Knight Foreclosure Solutions).

Responsibilities

• Update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions under limited supervision.
• Perform initial quality control review of documents prepared by the law firm that are uploaded to the servicer for signature.
• Perform tasks requiring knowledge of basic foreclosure timelines, including requesting updates on files from Attorneys and Paralegals, answering emails, phone calls, intercoms/messages, and inquiries on assigned portfolio files.
• Direct clients or staff members to the correct contacts.
• Review internal systems to provide a brief summary of results to the servicer.
• Respond to general case inquiries on behalf of MRLP.
• Assist with the completion of client-specific projects received from the compliance department.
• Conduct internal audit projects, prepare detailed final reports, and communicate findings.
• Work on complex issues involving resolution between the servicer and MRLP.
• Return all phone calls, emails, and intercoms/messages within 24 hours of receipt.
• Understand mortgage foreclosure documents and practices.
• Maintain superior public relations with the servicer client.
• Provide service updates, client status updates, and follow-up on outstanding documents or services.
• Perform other duties and responsibilities as needed.

Requirements

• High School Diploma or Equivalent required.
• Minimum 2 years of experience working in a mortgage foreclosure servicer environment.

Skills

• Skilled in Microsoft Word, Excel, and Outlook.
• Advanced proficiency in BKFS/LPS desktop.
• Professional and courteous manner at all times.
• Ability to identify situations that may need escalation.
• Strong research, documentation, and reporting skills.
• Strong written and oral communication skills.
• Ability to utilize multiple internal computer systems.
• Ability to multitask and prioritize in an extremely fast-paced environment.
• Capacity to handle a high volume of email and file communications daily.
• Ability to retain and manage sensitive and confidential information.
• Aptitude to quickly learn and navigate legal client systems.
• Extreme attention to detail and ability to learn and interpret legal terminology.
• Demonstrated professional behavior and teamwork.
• Ability to work under pressure and meet deadlines.
• Keen attention to detail.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequently required to sit, talk, or hear.
• Occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Normal office working conditions, with quiet to moderate noise level within the work environment.

All applicants must be authorized to work in the United States without sponsorship or immigration support, including CPT, OPT, STEM OPT, or any NIV category (e.g., TN, E-3, H-1B, O-1).