Client Liaison

Responsibilities

• Creates a positive client experience by demonstrating genuine care and delivering unmatched service for external and internal customers.
• Led interactions and consistently exceeds expectations.
• Troubleshoots situations, educates clients, develops partnerships with stakeholders, and solicits referrals.
• Starts with a conceptual idea or vision and develops systems, processes, and plans that are executable, realistic, and results-oriented.
• Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.
• Leads a team through client/team meetings or planning processes.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Oversees development and facilitation of client service strategy plan for client base.
• Develops and maintains relationship as a trusted advisor with client owners, client appointed contacts, or on-site supervisors.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Analyzes and recommends suggestions for client concerns and develops action plans for correction.
• Assists clients with obtaining and interpreting service information.
• Participates in prospect meetings with sales and service team members.
• Captures and coordinates service delivery for multiple locations.
• Captures and coordinates service delivery from multiple Insperity departments.
• Develops and maintains relationships with all Insperity departments.
• Assists various departments’ personnel with technical or complex issues encountered by the client owners, client appointed contacts, or on-site supervisor.
• Educates and encourages client usage of all technical applications and/or product offerings.
• Educates new team members on technical applications and/or product offerings used by Insperity.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's Degree is preferred.
• Three to five years of experience is required.
• Travel: 20% of time

Pay

At Insperity, we provide a reasonable compensation range for each posted role in accordance with applicable pay-transparency laws. Actual compensation is influenced by a variety of job-related factors, including skills, experience, and geographic location. The compensation range for this position, representing the pay span across all locations where this role may be filled, is $65,320 - $74,348.