Client Liaison

About the Role

This on-site position serves as a liaison between a designated mortgage servicer and the attorney firm, focusing exclusively on the attorney firm's foreclosure portfolio. The role facilitates communication, document management, issue resolution, and workflow coordination to ensure foreclosure activities are completed accurately, timely, and in compliance with all applicable requirements.

Responsibilities

• Monitor foreclosure actions to ensure compliance with investor, insurer, regulatory, and state guidelines.
• Perform limited onsite functions at a designated mortgage servicer location in support of the attorney firm's foreclosure portfolio.
• Serve as a point of contact between the mortgage servicer and attorney firm to facilitate efficient file movement, issue resolution, and status updates.
• Maintain assigned caseload and ensure all servicing systems are updated accurately and timely.
• Work all tasks, processes, events, issues, re-projections, and holds within required deadlines.
• Respond to phone calls, voice messages, intercoms, and emails within 24 hours.
• Communicate regularly with attorneys, investors, and internal business partners regarding foreclosure status and requirements.
• Review and reconcile foreclosure files, documentation, and system data to support accurate processing and timely resolution of issues.
• Coordinate with servicer personnel and attorney firm staff to ensure files are worked in accordance with investor, insurer, regulatory, and state requirements.
• Monitor attorney and vendor activities and escalate issues when necessary.
• Complete and monitor reports in accordance with servicing requirements and guidelines.
• Coordinate with other departments to minimize losses and mitigate risk.
• Identify quality and compliance concerns and provide appropriate feedback to management.
• Understand and manage foreclosure processes across multiple jurisdictions.
• Maintain knowledge of mortgage servicing, default management, foreclosure, bankruptcy, and loss mitigation processes.
• Complete special projects and portfolio reviews as assigned.
• Work effectively within a client-facing, on-site environment while maintaining professional relationships with mortgage servicer personnel.

Requirements

• Bachelor’s degree.
• Legal or banking background preferred.
• LPS/ICE knowledge preferred.

This is an on-site position located at the Dallas, TX headquarters or in the Jacksonville, FL office.

About the Firm

Robertson, Anschutz, Schneid, Crane & Partners, PLLC (RASCP) is a national law firm specializing in creditors’ rights and real estate law. The firm offers employees the opportunity to work on high-impact legal matters in a fast-paced, collaborative environment with strong growth potential. RASCP fosters a performance-driven culture where employees are empowered to take ownership of their work, contribute to meaningful client outcomes, and continuously develop their skills.

With a team of over 1,100 professionals operating across 20 states, RASCP has a strong reputation for delivering innovative, efficient, and results-driven legal solutions in foreclosure, bankruptcy, litigation, compliance, and real estate matters. The firm combines the resources and reach of a large organization with a client-focused, boutique-style approach, allowing teams to provide tailored solutions while maintaining strong attorney-client relationships.