(Only W2)_Network Voice | Frisco, TX or Morrisville, NC (Day-1-Onsite)

About the role

This is a hybrid/onsite position located in Frisco, TX or Morrisville, NC.

Responsibilities

• Design, document, and serve as a subject-matter expert for Cisco CUBE SBC.
• Configure and manage Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (versions 8.x and 9.x), including adding IP phones, end users, CSS, partitions, route patterns, and route groups.
• Maintain and troubleshoot Unity Connection voicemail services.
• Support VoIP, MGCP, H.323, and SIP services.
• Participate in 24x7 on-call support and P1 (priority one) troubleshooting bridges.
• Drive technical troubleshooting during bridge calls.
• Independently resolve tickets within SLA (Service Level Agreement).
• Adhere to standard operating procedures, work instructions, and escalation processes.
• Follow shift hand-over procedures and update worklogs.
• Contribute to and update the knowledge base.
• Perform technical upgrades across environment versions as required.
• Monitor tickets and provide on-call support.
• Manage UCCX (8.0 and 9.0) for IMACs (Installs, Moves, Adds, Changes) and basic scripting.

Requirements

• CCVP (Cisco Certified Voice Professional) certification.
• 10 to 15 years of experience in Cisco IP telephony and network infrastructure.
• Expert-level experience with Cisco CUBE SBC.
• Basic understanding of CUCM and Cisco Unity Connection (versions 8.x and 9.x).
• Good understanding of VoIP, MGCP, H.323, and SIP services.
• Familiarity with UCCX 8.0 and 9.0, including basic scripting.
• Strong communication skills.
• Availability for 24x7 support and ability to join P1 bridges for troubleshooting.