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Online Teller Bilingual Preferred (Fort Myers)

Suncoast Credit Union · Fort Myers, FL · 2 wk ago
Finance$18.5/hrFull-time

6 positions available in Fort Myers.

Pay

Starting pay: $18.50 per hour.

Schedule

Training: Monday through Friday, 8:00 AM – 5:00 PM.

Regular schedule: Monday through Friday, 10:00 AM – 8:00 PM and Saturday, 8:00 AM – 1:00 PM. One weekday (Tuesday, Wednesday, or Thursday) and Sunday off. Employees may work from home after 4–6 months of proficient performance.

About the role

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Responsibilities

  • Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals.
  • Ensure proper endorsements and identification are obtained to follow credit union policies and procedures.
  • Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously.
  • Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions.
  • Perform end-of-day balancing.
  • Adhere to security, audit, and compliance requirements.
  • Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members.
  • Attend educational events to increase professional knowledge.
  • Complete annual BSA/AML compliance training and understand employee’s role in maintaining an effective BSA/AML compliance program.
  • Complete FACT Act Red Flag training.

Requirements

  • High school diploma or equivalent.
  • 6+ months of experience in customer service or a similar position.
  • Bilingual in Spanish preferred.
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines.
  • Accurate, detail-oriented, and organized with task management.
  • Ability to use multiple systems simultaneously.
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
  • Ability to work independently and in a team-oriented environment.
  • Must maintain a high level of confidentiality.

Benefits

Financial Well-Being

  • Bonus Program up to 12%.
  • 401K Matching up to 8%.
  • Retirement Planning.
  • Pay Increases based on Competency.
  • Employee Loan Discounts.
  • Flex Spending Accounts.

Wellness

  • Medical Coverage.
  • Dental and Vision Coverage.
  • Access to 4,000+ Gyms.
  • Mental Health Resources.
  • PTO Wellness Days.
  • Short Term and Long Term Disability Coverage.

Work-Life Balance

  • 11 Paid Holidays.
  • 3 weeks of Paid Time Off.
  • 4 weeks of Paid Parental Leave.
  • Birthday PTO.

Community Involvement

  • Paid Volunteer Hours.

Growth

  • Degree Assistance up to $5,000 per year.

For more information, including additional benefits, visit Suncoast Credit Union Benefits.

About the company

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, visit Suncoast Credit Union Careers.

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