Online Storefront Specialist

Primary Responsibilities

• Maintain and update products, pricing, descriptions, collections, and inventory on our Shopify website.
• Aid in maintaining product listings and inventory across online sales channels, including Amazon.
• Cook up website updates for new products, seasonal offerings, promotions, and discontinued items.
• Monitor online orders, subscriptions, and fulfillments to ensure timely processing and accurate shipments.
• Collaborate closely with production and warehouse staff to maintain accurate inventory availability.
• Aid in product launches, seasonal promotions, and online merchandising.
• Respond to customer service inquiries related to online orders, subscriptions, shipping, and website issues.
• Monitor website functionality and report technical issues as they arise.
• Review sales reports and website performance to identify trends and opportunities for improvement.
• Aid in maintaining product photography, descriptions, specifications, and other website content.
• Support ongoing improvements to the customer shopping experience.
• Maintain accurate inventory synchronization with QuickBooks and Shopify.

Qualifications

• Experience working with Shopify or another e-commerce platform.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Comfortable working with Microsoft Office, especially Excel.
• Ability to learn new software and online business tools quickly.
• Basic understanding of inventory management and order fulfillment.
• Strong problem-solving skills and customer service mindset.