Online Sales Specialist

Primary Responsibilities

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online leads with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.
• Leveraging Technical Platforms: Utilize multiple lead management software systems daily including: Call Tracking Metrics – Phone Routing System, Lasso – OSS specific CRM, Podium – Texting Platform, BombBomb – Video Messaging Platform, Microsoft Dynamics/D365 – Company CRM, and Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.
• Reporting Metrics: Track and report relevant lead activity as it relates to appointments, sales and closings. Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

Requirements

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

Skills

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Able to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.

Benefits

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

Pay

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Schedule

No specific schedule is provided in the job posting.