Online Services Supervisor

Virginia Tax is seeking an Online Services Supervisor to lead and enhance tax return and payment processing channels. This role oversees a team supporting electronic tax returns and payments, including e-filing platforms, online tax forms, and the Web Upload system. The Tax Processing division manages over 14 million tax returns and 8 million payments annually.

About the Role

As the Online Services Supervisor, you will demonstrate strong leadership while supervising staff and performing technical duties. This position is located in Richmond, VA at the Westmoreland Street location and may be eligible for telework up to 2 days a week after 6 months.

Responsibilities

• Provide production support by responding to inquiries, analyzing issues, preparing reports, and recommending solutions.
• Coordinate annual software provider agreements and validate compliance with agency requirements.
• Develop business requirements and test scripts for system modifications and annual legislative updates.
• Conduct functional analysis and support system testing activities.
• Run daily reports and queries, reconcile results, and analyze outcomes.

Qualifications

• Experience supervising staff in an operational, production, or technical support environment.
• Experience providing production support, including issue analysis, responding to inquiries, and recommending solutions.
• Experience working with or supporting multi-system environments, including running reports, queries, and reconciling results.
• Demonstrated ability to develop or interpret business requirements and participate in structured testing processes.
• Ability to review and validate documents, forms, or data for accuracy and compliance.
• Ability to plan and organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including diagnosing workflow issues and recommending corrective actions.
• Effective communication skills for working with staff, management, vendors, and cross-functional partners.

Additional Considerations

• Experience coordinating with software vendors, managing agreements, or validating compliance with technical or operational requirements.
• Experience developing test scripts, conducting functional analysis, or supporting system enhancements or legislative changes.
• Experience in tax administration, accounting, or other regulatory, data-driven fields.
• Experience leading data entry activities or teams in a high-volume environment.
• Familiarity with enterprise workflow tools, document processing systems, or production-level reporting platforms.
• Experience supporting high-volume transaction processing, especially in a government or similarly regulated environment.

Pay

Hiring range: $80,000–$96,000, commensurate with experience.

Benefits

• Flexible schedule options and work/life balance.
• 12 paid state holidays, plus vacation, sick, volunteer, and personal leave.
• Comprehensive and affordable health benefits.
• Eligibility for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Compensation, and more.