Online Sales Counselor

For over 90 years, Tilson Homes has proudly built custom homes for families across Texas. With deep roots in tradition and a steadfast commitment to quality, we bring dreams to life, one home at a time. At Tilson, we're not just constructing houses—we’re creating meaningful family spaces that stand the test of time. We are a family-owned business that values integrity, craftsmanship, and community. When you join our team, you become part of a supportive environment where collaboration and growth are at the heart of what we do.

About the Role

We are seeking a committed sales and customer service professional to join our team as an Online Sales Counselor. This position offers flexibility while staying connected to a collaborative, national award-winning team committed to excellence. You’ll respond to, qualify, and manage leads and customer requests for new home builds and report directly to the Online Sales Manager. You MUST be a superstar on the phone, a wizard with email communication, and extremely comfortable using computer programs.

Responsibilities

• Respond to all website and phone leads immediately, qualifying leads based on needs.
• Utilizing lead management software, provide consistent follow-up to prospects with the goal of scheduling appointments with the onsite Sales Consultants.
• Provide targeted answers, information, and marketing material to prospects.
• Follow-up with on-site Sales Consultants for feedback about prospects.
• Create, plan, and schedule ongoing phone, text, and email campaigns.
• Track and report on lead activity and sales conversion ratios.
• Work collaboratively with the rest of the Online Sales Team to constantly improve and adjust processes and approach.
• Additional responsibilities as needed.

Requirements

• Bachelor’s degree OR 3 or more years of sales or customer service experience.
• Exceptional organizational, planning, and time-management skills.
• Proven phone and email communication skills.
• Sales contact management database experience.
• Ability to maintain focus on meeting and exceeding goals while working in an unstructured environment with minimal supervision.
• Must be able to learn and follow the proven sales process, as well as establish a broad base of knowledge to share with prospects depending on their needs.
• Ability to work remotely on a flexible schedule, including weekends.

Additional Requirements

• Strong understanding of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint).
• Working knowledge of Lasso CRM and Call Rail call tracking software systems a plus.
• Availability to travel as needed to attend events and visit our Design Centers across Texas.

Benefits

• A flexible, hybrid arrangement designed for productivity and balance.
• A supportive and collaborative team environment that values your ideas and contributions.
• A chance to be part of a legacy of helping families build homes and memories.
• Opportunities for professional growth and development in a stable and respected company.