Online Reservations & Guest Support Specialist – Entry Level

About the role

The Online Reservations & Guest Support Specialist will be responsible for providing exceptional customer service to guests through various channels including email, phone, and social media. This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a positive attitude.

Responsibilities

• Handle guest inquiries and reservations via email, phone, and social media platforms.
• Resolve guest issues and complaints efficiently and professionally.
• Update guest records and maintain accurate information.
• Communicate effectively with colleagues and management to ensure smooth operations.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Experience in customer service or hospitality industry preferred.

Qualifications

• Proficiency in Microsoft Office Suite.
• Basic understanding of hotel reservation systems.
• Strong problem-solving and decision-making abilities.

Skills

• Customer service orientation.
• Attention to detail.
• Technical proficiency with email and social media platforms.

Benefits

• Flexible schedule options.
• Professional development opportunities.
• Competitive compensation package.

Pay

• $18 - $20 per hour.

Schedule

• Variable hours to accommodate shifts and customer demand.