Online Hotel Reservations Specialist | Customer Support

About the role

The Online Hotel Reservations Specialist will be responsible for managing customer inquiries and reservations through various channels including email, phone, and live chat. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Handle customer inquiries related to hotel reservations
• Process and confirm reservations
• Respond to cancellations and changes
• Provide exceptional customer service
• Follow up with customers post-reservation

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or a related field
• At least 2 years of experience in customer service or a similar role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Experience with hotel reservation systems

Qualifications

• Excellent problem-solving and decision-making skills
• Ability to work independently and manage time effectively
• Knowledge of hotel operations and industry trends

Skills

• Customer service skills
• Technical proficiency with hotel reservation systems
• Attention to detail

Benefits

• Flexible remote work option
• Competitive compensation package
• Professional development opportunities

Pay

$40,000 - $50,000 annually

Schedule

Full-time, 40 hours per week