Online Customer Service Assistant
Burjline Builders · Oklahoma City, OK · 6 days ago
On-siteCustomer ServiceFull-time
Key Responsibilities
- Respond promptly to customer inquiries via email, live chat, phone, and social media.
- Aid customers with product or service information.
- Resolve customer complaints and provide appropriate solutions.
- Process orders, returns, refunds, and exchanges accurately.
- Maintain customer records and update account information.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved.
- Meet customer service performance metrics, including response and resolution times.
- Stay updated on company products, services, and policies.
- Perform general administrative and data entry tasks as needed.
Qualifications
- A high school diploma or equivalent (an Associate or Bachelor's degree is a plus).
- Previous customer service or administrative experience preferred.
- Strong computer skills and familiarity with Microsoft Office and customer relationship management (CRM) software.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work independently in a remote environment.
- Reliable internet connection and a dedicated workspace for remote work.
Required Skills
- Customer service
- Active listening
- Communication
- Data entry
- Time management
- Problem-solving
- Attention to detail
- Computer proficiency
- Organization
- Teamwork
Working Conditions
- Remote or hybrid work environment.
- Flexible schedules may include evenings, weekends, or holidays depending on business needs.
- Extended periods of computer and phone use.