One Stop Director (PA)

About the role

The One Stop Center Director is responsible for providing leadership, direction, and administrative oversight of a comprehensive enrollment services center for students which includes a call center. The Director is responsible for coordinating services provided by the center with the respective directors in the following functional areas: Academic Advisement and Transfer Services; Admissions; Student Accounts; Financial Aid; and Student Records. The position works collaboratively with the represented offices to ensure a centralized, customer-focused, and efficient enrollment services system which includes self-service options. The position fosters professional relationships and works collaboratively with the represented offices and other divisions where strategic initiatives require a partnership. The Director works collaboratively with the Campus Centers to provide seamless One Stop Services to all campus locations.

Responsibilities

• Oversees the development and implementation of the One Stop Center, including establishing annual measurable goals for continuous improvement in collaboration with the directors of the represented offices.
• Directs the daily activities of the One Stop Center, including coordinating work schedules and assignments.
• Develops and implements ongoing staff training to facilitate professional development, job enlargement, and team building.
• Hosts Students Services Wing Information Meeting (SSWIM) meetings at least once a semester to facilitate communication between One Stop team members and staff in the affiliated offices.
• Develops and implements annual, measurable performance goals for One Stop Center staff based on the Strategic Plan and Strategic Enrollment Management Plan.
• Maintains a strong professional relationship/partnership with the represented offices and campus centers.
• Supervises and provides performance feedback to the One Stop Specialists.
• Establishes, coordinates and maintains counter and phone rotation schedules, including evening, special event, and peak enrollment coverage schedules.
• Maintains procedural documentation for all One Stop Center functions and procedures.
• Works collaboratively with the Marketing Office to update and maintain the One Stop Centers web presence.
• Collaborates with the Campus Center Director to coordinate One Stop Center Specialist weekly coverage at each campus center location, as appropriate.
• Coordinates communications to students/prospective students originating from other enrollment offices to ensure that phone, email, text, and in-person traffic is at a manageable level.
• Collaborates with other enrollment services offices to coordinate the completion of cross-functional activities and projects.
• Oversees the set-up and maintenance of the centers special contact center software for phones and inter-office communication.
• Collaborates with the Campus Center Director to coordinate One Stop Center Specialist weekly coverage at each campus center location, as appropriate.
• Develops, implements, and monitors systems, policies, and procedures necessary to ensure efficient, effective operations of the One Stop Center.
• Participates in the development of the annual operational plan for the Division of Enrollment Management.

Qualifications

• Educational Background: Minimum of a masters degree in student personnel services, student development, education, or a related field required.
• Experience: Minimum of seven years full-time experience in higher education with increasing levels of responsibility, including three years experience at a supervisory level. Knowledge of and experience in delivering student and enrollment services preferred. Knowledge of service-oriented organizations and experience with computerized student information systems, preferably Ellucian Colleague or Banner, required. Computer skills required include Word and spreadsheet software (Excel). Demonstrated data analysis and reporting skills required. Demonstrated performance in developing and managing a high-performance team.
• Special Skills: Strong interpersonal, problem-solving, and communication skills required to effectively manage and motivate staff. Strong organizational skills required with the ability to prioritize multiple demands and tasks. Ability to build collaborative relationships with students, faculty, staff, and other College stakeholders. Ability to maintain a flexible work schedule to accommodate evening and weekend service demands.

Benefits and salary range

• Competitive starting salary in the range of $74,811 to $77,919 and is commensurate with qualifications
• A flexible work schedule is available upon successful completion of training. This position follows a hybrid model, with a combination of on-site and remote work.
• NYS retirement or Optional SUNY Retirement Program
• Comprehensive Health and Dental Insurance through Excellus BCBS
• FSA
• 21 days of annual leave, 12 sick days, and 13.5 holidays annually
• FLCC Tuition Waiver for employee and dependents
• Tuition assistance 4-year institutions