One Stop Director (PA)

About the role

The One Stop Center Director is responsible for providing leadership, direction, and administrative oversight of a comprehensive enrollment services center for students which includes a call center. The Director is responsible for coordinating services provided by the center with the respective directors in the following functional areas: Academic Advisement and Transfer Services; Admissions; Student Accounts; Financial Aid; and Student Records.

Responsibilities

• Serves as the primary point of contact for students and prospective students regarding enrollment services.
• Oversees the development and implementation of the One Stop Center, including establishing annual measurable goals for continuous improvement in collaboration with the directors of the represented offices.
• Directs the daily activities of the One Stop Center, including coordinating work schedules and assignments.
• Develops and implements ongoing staff training to facilitate professional development, job enlargement, and team building.
• Hosts Students Services Wing Information Meeting (SSWIM) meetings at least once a semester to facilitate communication between One Stop team members and staff in the affiliated offices.
• Develops and implements annual, measurable performance goals for One Stop Center staff based on the Strategic Plan and Strategic Enrollment Management Plan.
• Maintains a strong professional relationship/partnership with the represented offices and campus centers.
• Daily Oversight of the One Stop Center
  • Supervises and provides performance feedback to the One Stop Specialists.
  • Establishes, coordinates and maintains counter and phone rotation schedules, including evening, special event, and peak enrollment coverage schedules.
  • Maintains procedural documentation for all One Stop Center functions and procedures.
  • Works collaboratively with the Marketing Office to update and maintain the One Stop Center’s web presence.
  • Captures and manages communications to students/prospective students originating from other enrollment offices to ensure that phone, email, text, and in-person traffic is at a manageable level.
  • Captures and manages communications with students that emanate from the One Stop Center regarding registration, financial aid, tuition payment/Certificate of Residence requirements, and the Admissions/enrollment process.
  • Captures and manages the re-matriculation process, including the Debt Deferral and Return to Finish Programs, managed by the One Stop Center.
  • Coordinates ongoing training for One Stop Specialists.
  • Works collaboratively with other enrollment services offices to coordinate the completion of cross-functional activities and projects.
  • Coordinates the One Stop Center’s document imaging efforts.
  • In collaboration with the Campus Center Director, coordinates One Stop Center Specialist weekly coverage at each campus center location, as appropriate.
  • Budget Management
    • Develops the One Stop Center annual operating budget in support of the division’s master plan; implements tactical plans to support the budget and assesses program outcomes.
  • Other Functions
    • Supervises and hires One Stop Center student workers.
    • Responsible for determining students’ coursework eligibility for financial aid and for communicating with students regarding coursework that is outside of their degree program.
    • Represents the One Stop Center on college-wide committees and task forces.
    • Performs other related duties as assigned by the Associate Vice President of Enrollment Management.
    • Plans, develops, implemenst, evaluates, and improves existing or proposed components/services of the One Stop Center.
    • Develops, implements, and monitors systems, policies, and procedures necessary to ensure efficient, effective operations of the One Stop Center.
    • Participates in the development of the annual operational plan for the Division of Enrollment Management.

  Qualifications

  • Minimum of a master’s degree in student personnel services, student development, education, or a related field required.
  • Minimum of seven years’ full-time experience in higher education with increasing levels of responsibility, including three years’ experience at a supervisory level.
  • Knowledge of and experience in delivering student and enrollment services preferred.
  • Knowledge of service-oriented organizations and experience with computerized student information systems, preferably Ellucian Colleague or Banner, required.
  • Computer skills required include Word and spreadsheet software (Excel).
  • Demonstrated data analysis and reporting skills required.
  • Demonstrated performance in developing and managing a high-performance team.

  Special Skills

  • Strong interpersonal, problem-solving, and communication skills required to effectively manage and motivate staff.
  • Strong organizational skills required with the ability to prioritize multiple demands and tasks.
  • Ability to build collaborative relationships with students, faculty, staff, and other College stakeholders.
  • Ability to maintain a flexible work schedule to accommodate evening and weekend service demands.

  Benefits and Salary Range

  • Competitive starting salary in the range of $74,811 to $77,919 and is commensurate with qualifications.
  • A flexible work schedule is available upon successful completion of training.
  • This position follows a hybrid model, with a combination of on-site and remote work.
  • NYS retirement or Optional SUNY Retirement Program.
  • Comprehensive Health and Dental Insurance through Excellus BCBS.
  • Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law.

  Physical Requirements

  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Occasional lifting of boxes or files that may weigh up to 20 pounds required.
  • Ability to use computer for extended periods of time.

  Application Instructions

  • For full consideration, all application materials must be received by July 24, 2026.
  • Applicants interested in applying MUST submit the following documents via online:
    • Resume/Cv
    • Cover letter