Oncology Scheduling Specialist Per Diem

About the role

Located in Mesa, Arizona, within Banner Staffing Services-AZ, this Day‑shift Administrative Services position is a Registry/Per Diem role with Banner Health. The Oncology Scheduling Specialist schedules across the campus for physicians, medical facilities, and specialized medical practices, coordinating appointments, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience. The position is based at Banner MD Anderson, Banner Boswell Medical Center, and operates Monday‑Thursday, 8:00 AM‑4:30 PM (32 hours per week).

Responsibilities

• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receive and initiate calls to/from patients, providers, provider offices, and facilities following established scheduling procedures and protocols.
• Receive physician orders and schedule/reschedule appointments, tests, and/or procedures using electronic medical record/scheduling software per clinical protocols.
• Identify alternative scheduling solutions when a patient’s preference is unavailable, while adhering to procedures and ensuring patient safety.
• Provide patients with pre‑ and post‑test instructions, appointment locations, and directions; answer questions within guidelines and refer clinical questions as appropriate.
• Communicate and build relationships via written, digital, and verbal channels (phone, chat, email, EMR messaging, etc.) to deliver an easy, empathetic, solution‑oriented patient experience.
• Anticipate patient and provider needs and respond accordingly.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Minimum of two years of scheduling experience in a physician’s office or hospital.
• Medical terminology knowledge may be required for some assignments.
• Excellent communication, organizational, and problem‑solving skills.
• Proficiency with commonly used office software and ability to use medical practice management and scheduling software.

Qualifications

• Knowledge of ICD‑9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various insurance plans and/or worker’s compensation preferred.
• Bilingual in Spanish may be preferred for some assignments.
• Additional related education and/or experience preferred.

Skills