Oncology Patient Services Navigator

Primary City/State: Phoenix, Arizona • Department: Clinical Care • Work Shift: Day

About the role

Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve, and support the community. If you’re looking to leverage your abilities – you belong at Banner Health. At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. As an Oncology Patient Services Navigator, you will play a vital role in guiding patients and their families through the complex healthcare journey with compassion and clarity. You’ll be responsible for coordinating the administrative aspects of care, including conducting patient needs assessments, verifying insurance, managing documentation, and scheduling appointments. Working closely with the clinical care team, you’ll help ensure timely diagnoses and treatments that lead to better outcomes and a more seamless experience. Your support will also extend to identifying potential barriers to care and connecting patients with the resources they need to maintain their health and well-being throughout their treatment journey.

Responsibilities

• Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling documentation, and scheduling appointments.
• Partner with the clinical care team to ensure timely diagnosis and treatment to optimize patient outcomes and ensure a seamless experience for the patient and their family.
• Assist with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support.
• Collaborate with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
• Gather and complete necessary data/documentation requirements and escalate for problem resolution.
• Utilize Banner’s phone system to communicate to patients or external providers professionally and effectively.
• Maintain the highest standard of quality calls following HIPAA policies for patient privacy.
• Review medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
• Coordinate with physicians and providers to optimize patient outcomes and collaborate with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
• Manage multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
• Work independently to determine how to best accomplish functions within established procedures and make decisions related to patient care coordination.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.
• Two years of health care experience required.
• Excellent time management and problem‑solving skills.