Oncology National Account Associate

About the role

IDEOlogy Health is seeking an ambitious, business-savvy account associate experienced in establishing trusting relationships to help retain and grow our oncology clients within our rapidly growing medical media company. This individual should thrive in a fast-paced, startup-mentality work environment and demonstrate a consistent ability to proactively identify and address client needs while developing strategic growth opportunities. The account associate will collaborate effectively across the organization to develop genuine, long-term business relationships that drive profitable revenue and ensure a positive client experience. Success in this position requires a strong understanding of sales, business intelligence, organizational skills, medical education, social media, oncology, and the biopharma industry.

Responsibilities

• Lead account management of assigned customers, including contracting, invoicing, client status calls, and ongoing projects.
• Serve as the primary point of contact for assigned clients, overseeing all aspects of account management including contracting, invoicing, project execution, and regular status updates.
• Lead IDEOlogy Health conference sponsorships and related client-facing activities.
• Build and maintain strong client relationships through consistent communication, ensuring expectations are met and needs are proactively addressed.
• Provide timely updates to clients, prepare presentations, identify opportunities for account growth, and lead ongoing client status calls.
• Collaborate with internal teams to research client objectives and develop tailored solutions that drive results and uncover new business opportunities.
• Liaise with existing and new clients at conferences, virtual meetings, and face-to-face meetings.
• Stay informed on trends and developments in the oncology market; develop and maintain prospect lists and track engagement with current accounts.
• Support client scheduling, communications, and pipeline tracking to ensure smooth operations and business continuity.

Requirements

• Bachelor’s degree with at least 3+ years of proven experience in a similar role. Previous medical education experience is a plus.
• Exceptional organization skills with the ability to manage projects, focus on details, and meet deadlines.
• Excellent written and verbal communication skills, including the ability to communicate with senior-level leaders within our organization and client organizations.
• Sound working knowledge of the current role, technical systems, applications, and equipment used, and an understanding of the impact this role has on other business functions.
• Ability to use time efficiently by prioritizing and planning work activities and events.
• Demonstrated ability to make independent and sound decisions in all situations.
• Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Identifies and resolves issues in a timely manner and acts quickly to fix problems.
• Proficient in Microsoft Products, Zoom Meetings, and project management software.
• Regular travel required.