Onboarding Training Facilitator
Wider Circle · Indianapolis, IN · 3 wk ago
RemoteRemoteTraining$30–$35/hrContract
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule? According to rules: include a section only when posting has real specific content. The posting includes:
- About The Role (section)
- What You'll Do (responsibilities) broken into subsections: Training Delivery, Scheduling & Logistics, Materials & Feedback Loop, Other Training Programs. Could combine into Responsibilities.
- Requirements (section) with "What You Bring" and "Bonus Points For" and "Ideal Candidate". We need to preserve all substantive info. Should we separate Bonus Points and Ideal Candidate? Probably include them under Requirements as part of list or separate sub-sections? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have headings: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We should not invent sections if content not present. Pay and Schedule: posting includes "Rate: $30-35/hour", "Hours: 30-40/week", "Duration: Three months, with potential to renew...". That's pay and schedule info. So we can include Pay and should include Pay and Schedule sections.
Benefits: posting includes "Benefits Rate: $30-35/hour Type: Independent contractor, 1099 Location: Remote (U.S.) Hours: 30-40/week Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs Reports to: Learning & Development team Partners with: Hiring managers across onboarding roles, Care Delivery Operations". That's more like contract details, not typical benefits like health insurance. The "Benefits" heading is allowed but we should only include if posting actually states them. It does state Rate, Type, Location, Hours, Duration, Reports to, Partners with. That could be considered benefits/contract details. We'll include a Benefits section with that info.
We should not repeat job title as heading. No Job ID.
We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have headings: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We should not invent sections if content not present. Pay and Schedule: posting includes "Rate: $30-35/hour", "Hours: 30-40/week", "Duration: Three months, with potential to renew...". That's pay and schedule info. So we can include Pay and should include Pay and Schedule sections.
Benefits: posting includes "Benefits Rate: $30-35/hour Type: Independent contractor, 1099 Location: Remote (U.S.) Hours: 30-40/week Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs Reports to: Learning & Development team Partners with: Hiring managers across onboarding roles, Care Delivery Operations". That's more like contract details, not typical benefits like health insurance. The "Benefits" heading is allowed but we should only include if posting actually states them. It does state Rate, Type, Location, Hours, Duration, Reports to, Partners with. That could be considered benefits/contract details. We'll include a Benefits section with that info.
We should not repeat job title as heading. No Job ID.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include details like mission description, etc. The "Company Overview" is part of posting; we might include that under About the role? The instruction: "About The Role" heading is present; we can put company overview maybe as part of About the role? The About the role section should contain the description under "About The Role". The company overview could be placed before About the role? But we shouldn't create extra headings not listed. Could we put company overview as a
before the first heading? The instruction: "Output ONLY the HTML fragment — no /, no markdown code fences." It didn't forbid having a leading paragraph before any heading. However they said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't say we must start with a heading. But better to follow typical structure: maybe start with About the role heading and include company overview inside that section as a paragraph.
We need to preserve all substantive information: company overview paragraph about Wider Circle mission, etc.
Let's extract content:
Company Overview:
"Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. We partner with health plans and providers across the country to run community health programs, connecting members with neighbors and Wider Circle staff who help them stay engaged in care and healthy at home. Our approach has been shown to build trust, improve members' experience, and reduce unnecessary hospital visits — and it's been featured in published health research. Today, Wider Circle runs its programs in hundreds of communities nationwide and serves members and patients both in-person and via telehealth."
About The Role:
"Training is delivered live over video conference to new hires distributed across the country, so you'll need to be as effective coaching a webcam room as you'd be in person. Wider Circle's culture and care model are unique, and getting new hires ready to begin working with patients quickly — to a consistent standard — matters directly to patient experience and program outcomes. Most of your time will go toward onboarding Care Navigators, who are Wider Circle's first point of contact with patients. You'll train them to build trust with patients via phone and video interactions, complete health assessments, take clear and consistent notes, and schedule intake appointments. You'll also introduce them to Wider Circle's culture and the tools and systems we use to manage patient interactions. This is a contract engagement reporting into Wider Circle's Learning & Development team. You'll take existing onboarding curricula and facilitator guides and use them with new hire cohorts — facilitating live remote sessions, managing logistics, grading and coaching, and feeding field-level insight back into the materials themselves. You will be an active partner in improving materials over time by noticing what isn't landing, flagging it, and helping fix it."
What You'll Do sections:
Training Delivery:
"Serve as the face of Wider Circle to incoming new hires as you facilitate live video-based onboarding sessions to distributed new hires introducing health screening scripts, intake workflows, technology tools and systems, HIPAA and consent requirements, and escalation pathways
Create a welcoming, engaging, participatory learning environment — role-play calls, coach in real time, and adjust pacing to the cohort in front of you
Administer and grade final training assessments and provide clear, actionable feedback on homework and practice assignments
Serve as the go-to point of contact for new hires during onboarding — answering questions, troubleshooting confusion, and flagging anyone falling behind before it becomes a problem"
Scheduling & Logistics:
"Coordinate training cohort schedules with hiring managers and new hires, working around start dates and staffing needs
Own day-to-day logistics for each cohort: calendar invites, session reminders, materials distribution, tool setup and tracking attendance and completion
Communicate proactively with managers on cohort progress, readiness, and any scheduling conflicts"
Materials & Feedback Loop:
"Distribute training materials, job aids, and assessments to new hires, and keep completion records accurate and audit-ready
Build and maintain relationships with hiring managers across the roles you train, actively soliciting their feedback and incorporating it into updates to the relevant training curriculum, scripts, and materials — closing the loop between what's taught and what actually happens on the job"
Other Training Programs:
"Take on onboarding delivery for other new hire roles as Wider Circle's hiring needs shift — expect this to be a regular part of the job, not a rare exception
Support the wider Learning & Development team with other training program development and delivery as needed — content review, ad hoc facilitation, or logistics for adjacent programs (e.g., Care Advocate onboarding)
Bring back patterns and insights from the training room that could improve L&D's broader programs"
Requirements:
"What You Bring The following are required for this role:
Experience facilitating training in a healthcare, call center, care coordination, or comparable regulated environment — you're comfortable with HIPAA and compliance-sensitive content
Demonstrated experience delivering live, remote training to new hire cohorts, including role-play, real-time coaching, grading assessments and troubleshooting technical challenges that can arise in remote training environments
Strong scheduling and coordination skills — you can juggle multiple cohorts, managers, and calendars without dropping details
Comfort giving direct, specific feedback on homework and assessments in a way new hires can act on
Excellent written and verbal communication — you can hold a virtual room, explain a workflow clearly, and write feedback that lands
Instructional design experience — you can suggest or draft improvements to materials, not just deliver them as-is - and can work with subject matter experts to turn their knowledge into engaging, interactive training
Relationship-building skills: you build trust with managers quickly and know how to solicit honest feedback, not just collect compliments
Organized and detail-oriented — accurate attendance, completion, and assessment records matter here
Comfortable with LMS platforms (we use TalentLMS) and standard tools like Slack and Google Suite; able to learn Healthie or similar care platforms
Ability to work independently and manage your own schedule in a remote, fast-changing environment
Comfortable ramping up on and delivering training for a new role's curriculum on relatively short notice"
"Bonus Points For Prior experience as a Care Navigator, Community Health Worker, or other frontline patient/member-facing role at a health care organization
Familiarity with value-based care, social determinants of health, or care coordination workflows
Experience working in a start-up environment where processes and roles evolve quickly
Bilingual (English/Spanish or another language relevant to Wider Circle's member population)"
"Ideal Candidate Cares about setting new hires up to succeed, not just getting them through a checklist
Builds trust quickly — with new hires in the training and with managers on the other side of the feedback loop
Notices when something isn't working and says so, rather than waiting to be asked
Comfortable holding people to a standard while still being encouraging and approachable
Organized enough to run multiple cohorts and manager relationships at once without things slipping"
Benefits/Pay/Schedule:
From the "Benefits" section: "Rate: $30-35/hour
Type: Independent contractor, 1099
Location: Remote (U.S.)
Hours: 30-40/week
Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs
Reports to: Learning & Development team
Partners with: Hiring managers across onboarding roles, Care Delivery Operations"
We need to split into Benefits, Pay, Schedule sections as appropriate.
Pay: Rate: $30-35/hour
Schedule: Hours: 30-40/week; Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs
Benefits: Type: Independent contractor, 1099; Location: Remote (U.S.); Reports to: Learning & Development team; Partners with: Hiring managers across onboarding roles, Care Delivery Operations
We could also include "Reports to" and "Partners with" under Benefits.
We must not include filler like "commensurate with experience". Not present.
Now construct HTML.
We'll have:
About the role
Company Overview ...
About The Role ...
Then Responsibilities
- Training Delivery
- Serve as the face ...
- Create a welcoming...
- Administer and grade...
- Serve as the go-to point...
- Scheduling & Logistics
- Coordinate training cohort schedules...
- Own day-to-day logistics...
- Communicate proactively with managers...
- Materials & Feedback Loop
- Distribute training materials...
- Build and maintain relationships...
- Other Training Programs
- Take on onboarding delivery for other new hire roles...
- Support the wider Learning & Development team...
- Bring back patterns and insights...
But the instruction: Use - for any list of duties/requirements/benefits. So we need to flatten? Could have nested lists but still
- . It's okay.
Alternatively we could make each duty as a
- directly under a
without subheadings. But we need to preserve grouping? Not required. Simpler: make a single with each duty as - . However we have many duties; grouping may be lost but still all info present. The instruction didn't forbid nesting. I'll keep nested for readability but still valid.
Then
Requirements
. We need to preserve all substantive information, not invent or summarize away detail. So we need to include details like mission description, etc. The "Company Overview" is part of posting; we might include that under About the role? The instruction: "About The Role" heading is present; we can put company overview maybe as part of About the role? The About the role section should contain the description under "About The Role". The company overview could be placed before About the role? But we shouldn't create extra headings not listed. Could we put company overview as a
before the first heading? The instruction: "Output ONLY the HTML fragment — no /, no markdown code fences." It didn't forbid having a leading paragraph before any heading. However they said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It didn't say we must start with a heading. But better to follow typical structure: maybe start with About the role heading and include company overview inside that section as a paragraph.
We need to preserve all substantive information: company overview paragraph about Wider Circle mission, etc.
Let's extract content:
Company Overview:
"Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. We partner with health plans and providers across the country to run community health programs, connecting members with neighbors and Wider Circle staff who help them stay engaged in care and healthy at home. Our approach has been shown to build trust, improve members' experience, and reduce unnecessary hospital visits — and it's been featured in published health research. Today, Wider Circle runs its programs in hundreds of communities nationwide and serves members and patients both in-person and via telehealth."
About The Role:
"Training is delivered live over video conference to new hires distributed across the country, so you'll need to be as effective coaching a webcam room as you'd be in person. Wider Circle's culture and care model are unique, and getting new hires ready to begin working with patients quickly — to a consistent standard — matters directly to patient experience and program outcomes. Most of your time will go toward onboarding Care Navigators, who are Wider Circle's first point of contact with patients. You'll train them to build trust with patients via phone and video interactions, complete health assessments, take clear and consistent notes, and schedule intake appointments. You'll also introduce them to Wider Circle's culture and the tools and systems we use to manage patient interactions. This is a contract engagement reporting into Wider Circle's Learning & Development team. You'll take existing onboarding curricula and facilitator guides and use them with new hire cohorts — facilitating live remote sessions, managing logistics, grading and coaching, and feeding field-level insight back into the materials themselves. You will be an active partner in improving materials over time by noticing what isn't landing, flagging it, and helping fix it."
What You'll Do sections:
Training Delivery:
"Serve as the face of Wider Circle to incoming new hires as you facilitate live video-based onboarding sessions to distributed new hires introducing health screening scripts, intake workflows, technology tools and systems, HIPAA and consent requirements, and escalation pathways
Create a welcoming, engaging, participatory learning environment — role-play calls, coach in real time, and adjust pacing to the cohort in front of you
Administer and grade final training assessments and provide clear, actionable feedback on homework and practice assignments
Serve as the go-to point of contact for new hires during onboarding — answering questions, troubleshooting confusion, and flagging anyone falling behind before it becomes a problem"
Scheduling & Logistics:
"Coordinate training cohort schedules with hiring managers and new hires, working around start dates and staffing needs
Own day-to-day logistics for each cohort: calendar invites, session reminders, materials distribution, tool setup and tracking attendance and completion
Communicate proactively with managers on cohort progress, readiness, and any scheduling conflicts"
Materials & Feedback Loop:
"Distribute training materials, job aids, and assessments to new hires, and keep completion records accurate and audit-ready
Build and maintain relationships with hiring managers across the roles you train, actively soliciting their feedback and incorporating it into updates to the relevant training curriculum, scripts, and materials — closing the loop between what's taught and what actually happens on the job"
Other Training Programs:
"Take on onboarding delivery for other new hire roles as Wider Circle's hiring needs shift — expect this to be a regular part of the job, not a rare exception
Support the wider Learning & Development team with other training program development and delivery as needed — content review, ad hoc facilitation, or logistics for adjacent programs (e.g., Care Advocate onboarding)
Bring back patterns and insights from the training room that could improve L&D's broader programs"
Requirements:
"What You Bring The following are required for this role:
Experience facilitating training in a healthcare, call center, care coordination, or comparable regulated environment — you're comfortable with HIPAA and compliance-sensitive content
Demonstrated experience delivering live, remote training to new hire cohorts, including role-play, real-time coaching, grading assessments and troubleshooting technical challenges that can arise in remote training environments
Strong scheduling and coordination skills — you can juggle multiple cohorts, managers, and calendars without dropping details
Comfort giving direct, specific feedback on homework and assessments in a way new hires can act on
Excellent written and verbal communication — you can hold a virtual room, explain a workflow clearly, and write feedback that lands
Instructional design experience — you can suggest or draft improvements to materials, not just deliver them as-is - and can work with subject matter experts to turn their knowledge into engaging, interactive training
Relationship-building skills: you build trust with managers quickly and know how to solicit honest feedback, not just collect compliments
Organized and detail-oriented — accurate attendance, completion, and assessment records matter here
Comfortable with LMS platforms (we use TalentLMS) and standard tools like Slack and Google Suite; able to learn Healthie or similar care platforms
Ability to work independently and manage your own schedule in a remote, fast-changing environment
Comfortable ramping up on and delivering training for a new role's curriculum on relatively short notice"
"Bonus Points For Prior experience as a Care Navigator, Community Health Worker, or other frontline patient/member-facing role at a health care organization
Familiarity with value-based care, social determinants of health, or care coordination workflows
Experience working in a start-up environment where processes and roles evolve quickly
Bilingual (English/Spanish or another language relevant to Wider Circle's member population)"
"Ideal Candidate Cares about setting new hires up to succeed, not just getting them through a checklist
Builds trust quickly — with new hires in the training and with managers on the other side of the feedback loop
Notices when something isn't working and says so, rather than waiting to be asked
Comfortable holding people to a standard while still being encouraging and approachable
Organized enough to run multiple cohorts and manager relationships at once without things slipping"
Benefits/Pay/Schedule:
From the "Benefits" section: "Rate: $30-35/hour
Type: Independent contractor, 1099
Location: Remote (U.S.)
Hours: 30-40/week
Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs
Reports to: Learning & Development team
Partners with: Hiring managers across onboarding roles, Care Delivery Operations"
We need to split into Benefits, Pay, Schedule sections as appropriate.
Pay: Rate: $30-35/hour
Schedule: Hours: 30-40/week; Duration: Three months, with potential to renew as a contractor or convert to employee status depending on performance and business needs
Benefits: Type: Independent contractor, 1099; Location: Remote (U.S.); Reports to: Learning & Development team; Partners with: Hiring managers across onboarding roles, Care Delivery Operations
We could also include "Reports to" and "Partners with" under Benefits.
We must not include filler like "commensurate with experience". Not present.
Now construct HTML.
We'll have:
About the role
Company Overview ...
About The Role ...
ThenResponsibilities
- Training Delivery
- Serve as the face ...
- Create a welcoming...
- Administer and grade...
- Serve as the go-to point...
- Scheduling & Logistics
- Coordinate training cohort schedules...
- Own day-to-day logistics...
- Communicate proactively with managers...
- Materials & Feedback Loop
- Distribute training materials...
- Build and maintain relationships...
- Other Training Programs
- Take on onboarding delivery for other new hire roles...
- Support the wider Learning & Development team...
- Bring back patterns and insights...
- for any list of duties/requirements/benefits. So we need to flatten? Could have nested lists but still
- . It's okay. Alternatively we could make each duty as a
- directly under a
- without subheadings. But we need to preserve grouping? Not required. Simpler: make a single
- . However we have many duties; grouping may be lost but still all info present. The instruction didn't forbid nesting. I'll keep nested for readability but still valid.
Then
Requirements
- with each duty as
- . However we have many duties; grouping may be lost but still all info present. The instruction didn't forbid nesting. I'll keep nested for readability but still valid.
Then