Onboarding Specialist

About the role

Trybe connects consumer brands with content creators. Creators make short videos, brands run the best ones as Meta ads, and creators get paid on performance. Launched this year, Trybe already has 12,000+ brands and 160,000+ creators on the platform, with $250M+ in attributed GMV. We’re a small, fast-moving, fully remote team building the future of creator-led advertising. As an Onboarding & Demo Specialist, you’ll be the first point of contact for brands joining Trybe, spending most of your day connecting with inbound brands over video calls, introducing them to the platform, walking them through how it works, and getting them excited to start using Trybe. This role focuses on creating an exceptional first impression, building relationships, communicating value, and ensuring every brand gets off to a great start, while also identifying high‑potential brands and connecting them with the growth team to help them scale.

Responsibilities

• Lead product demos: run back‑to‑back video calls with inbound brands, introducing Trybe and demonstrating how the platform works.
• Drive brand onboarding: help new brands understand how to get started, work with creators, and launch their first campaigns.
• Create excitement: clearly communicate Trybe's value and help brands see the opportunities available through the platform.
• Identify growth opportunities: recognize high‑potential brands and connect them with our Brand Growth Managers.
• Ensure smooth handoffs: route brands to the appropriate Account Management or Growth team with clear context and next steps.
• Stay organized: maintain accurate CRM records, call notes, and follow‑ups.
• Share insights: communicate common questions, objections, and product feedback to help improve the onboarding experience.

Requirements

• Naturally engaging: personable, enthusiastic, and able to build rapport quickly.
• Confident communicator: comfortable leading conversations, explaining concepts clearly, and answering questions on the spot.
• High‑energy: genuinely enjoys talking to people and can maintain enthusiasm across many calls.
• Fast learner: picks up new products, tools, and processes quickly.
• Organized and reliable: manages multiple conversations, follows through on commitments, and pays attention to details.
• Growth‑mindset: ambitious, coachable, and excited about building a career at a growing startup.
• Comfortable on camera: confident leading video calls throughout the day.
• Experience: 0–2 years of professional experience preferred; recent graduates are encouraged to apply.

Skills

• Previous customer‑facing experience in sales, customer success, hospitality, retail, or similar roles (nice to have).
• Familiarity with social media, creator marketing, UGC, digital advertising, or e‑commerce (nice to have).
• Experience presenting, demonstrating products, or speaking with customers (nice to have).