Onboarding Specialist

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. We are proud to be a military and veteran-friendly employer.

About the Role

The Onboarding Specialist is responsible for all aspects of hiring and onboarding new employees and existing employee promotions and transfers, including managing the process, consistent status follow-up, and making independent evaluations and decisions regarding new hires. This role ensures a high-quality candidate experience and a smooth transition for both transitioning and newly hired employees into their new roles. The position requires a high level of independent judgment to resolve problems, monitor data for system integrity, and follow up on outstanding items needed to finalize onboarding.

Responsibilities

• Manage the onboarding experience for Hiring Managers, internal customers, and Candidates.
• Ensure legal compliance with pre-employment and new-hire procedures and documentation, including compliance with applicable laws and execution.
• Prepare and send offer letters detailing the expectations of the new role and compensation.
• Ensure onboarding documents are completed by the candidate in a timely manner.
• Oversee pre-employment background checks, drug testing, and occupational health testing as appropriate; analyze and resolve any issues regarding those background checks.
• Check results daily for all pre-employment background checks, drug testing, and occupational health testing while updating statuses in iCIMS.
• Follow up with background vendor for escalations.
• Manage background check results by reviewing, approving, adjudicating, and/or escalating based on results.
• Exercise discretion in approving or rejecting candidates based on background checks or other pre-employment screening, as well as determining when to request a contingent start of employment in light of delayed background checks.
• Initiate adverse action for candidates rejected based on background checks.
• Ensure all I-9’s with E-Verify are completed on time and audited.
• Review current processes to determine efficiency and effectiveness, and recommend changes to improve efficiency and legal compliance.
• Participate in the implementation of new systems and processes, and make recommendations for improvements.
• Develop and maintain a positive relationship with new hires via email, text, and phone to ensure onboarding processes are completed timely.
• Provide the business with weekly updates of new hires in the onboarding process and answer any questions hiring managers might have.
• Communicate all details with hiring managers to ensure a positive "first day" experience.
• Ensure compliance with company-enforced HR processes and current employment laws and regulations.
• Act as a gatekeeper for commencement of employment, ensuring completion of I-9 forms and other pre-employment requirements.
• Ensure all new hires have a positive and efficient onboarding experience.
• Ensure all new hires are assigned a ‘POINT’ and notify the Recognition Program lead of the assignment.
• Other duties as assigned.

Requirements

• Minimum of four years of experience as an Onboarding Specialist, Recruiting Coordinator, or in a related HR role.
• Prior iCIMS experience strongly preferred.
• Strong analytical skills.
• Solid communication skills, both verbal and written.
• Experience with Microsoft Office.
• Strong organization skills with keen attention to detail.
• Ability to handle sensitive and confidential information.
• Ability to travel on an as-needed basis.

Benefits

• Medical with prescription coverage
• Benefit Credit of $750 annually (divided evenly among paychecks) when enrolled in a TKC medical plan
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create a customized package
• Paid time off
• Company Match for the 401(k) Retirement Savings Plan
• DailyPay providing immediate access to earned wages