Onboarding Specialist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

• Lead virtual kickoff and training sessions, gathering requirements and configuring each customer's site to fit their business goals
• Spot opportunities to recommend additional Kite services and products that add value
• Partner with Engineering and Product teams to troubleshoot software challenges and resolve issues
• Build trust by sharing your firsthand knowledge of Kite products, services, and processes
• Follow up proactively to keep customers engaged, answer questions, and support their progress
• Schedule ongoing training to reinforce learning and drive adoption
• Stay current on Kite software, industry trends, and best practices
• Travel up to 25% of the time to onboard main clients in person and support go-live

Experience You Bring

• 2+ years of customer service experience in a client-facing role
• Time management skills, with the ability to prioritize and organize your workload
• Experience training, teaching, or presenting information to individuals or groups
• Comfort leading virtual meetings and building rapport on camera, plus clear communication across email, chat, and video platforms like Zoom or Google Meet
• Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
• Familiarity with database and internet-based software
• Knowledge of current industry practices and technology trends that affect customer success
• Experience in the boutique fitness studio industry is a plus, but not required

Pay

The base salary range for this position in the United States is $41,475.00 to $55,300.00. The total compensation package may also include a performance bonus, benefits, and/or other applicable incentive compensation plans. Actual compensation packages are based on several factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location.