Onboarding Manager

About the role

To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders.

Why this role exists

To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders.

Core Responsibilities

• Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
• Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
• Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
• Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
• Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts.
• Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times.

What Makes You a Great Fit

• Customer-centric by nature — genuinely passionate about helping customers get value from software solutions.
• Emotionally intelligent, with strong empathy for both customers and colleagues.
• Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry.
• Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.
• Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value.
• Commercially minded and results driven, with strong business acumen and analytical skills.
• Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential.

Benefits

• A great benefits package, including generous leave, private healthcare, and pension.
• Company Bonus Scheme
• Strong commitment to your learning and career development through training, mentoring, and growth opportunities.
• The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success.

Location: Austin or Pasadena | In-office expectation: 2+ days per week | Employment type: Permanent | Salary: $75,000-$90,000 Base + OTE (80/20 Split)