Onboarding Manager

About the role

Mangomint is a fast-growing SaaS company dedicated to making every salon and spa more profitable. We are the highest-rated salon and spa software in the US and Canada, with thousands of customers aiming to become the market leader.

Responsibilities

• Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
• Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
• Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
• Create tailored onboarding plans that prioritize the most valuable features first
• Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

Requirements

• 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales
• Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred
• Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success
• Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track
• Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships
• Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability
• Tech savvy - comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

Qualifications

• Experience in the beauty/wellness industry or supporting service-based small businesses is strongly preferred
• Ability to work in a metrics-driven environment and own outcomes related to customer success
• Strong communication skills, including setting expectations and building trust
• Proven ability to manage multiple projects and coordinate effectively within a team
• Tech-savvy with proficiency in various communication tools and software