Onboarding Coordinator

No Worries Care is a locally owned home‑care agency helping seniors and adults stay safe and independent at home across Washington and Oregon. Our office team ensures every caregiver is trained, supported, and set up to succeed.

About the Role

We are hiring a full‑time Onboarding Coordinator to own caregiver onboarding and orientation. Our recruiters find, interview, and hire caregivers; you lead orientation, ensure every new hire is fully compliant, and hand our scheduling team a caregiver who is ready to work. When onboarding is handled, you back up our scheduling team on shift finalization, billing and payroll readiness, and scheduling. This position is based in our Tacoma office, but also assists our Renton office to lead orientations there.

Responsibilities

• Onboarding and Orientation (primary focus): Lead new caregiver orientations each week in both Tacoma and Renton (typically two per office), about three hours covering agency policies and Washington State requirements; facilitate required online training (≈2 hours) and ensure completion; receive new hires from recruiters and schedule them into the next orientation; collect and track new‑hire paperwork, e‑signatures, background checks, TB tests, and certifications; prepare orientation materials and rooms, and follow up on missing items; serve as the friendly first point of contact for new caregivers during their first weeks.
• Shift Finalization and Billing Readiness: Review and finalize caregiver shifts each pay period; verify client rates, authorizations, and EVV for Medicaid, VA, and private‑pay clients; resolve missed clock‑ins, visit exceptions, and mismatches before billing and payroll runs.
• Backup Scheduling: Serve as the alternate scheduler for the Scheduling Coordinator; fill open shifts, cover call‑offs, and communicate schedule changes with caregivers and clients.

Requirements

• 1 + year of experience in home care, home health, senior living, healthcare staffing, HR, or another office coordinator role (home care experience is a big plus).
• Confident leading a room of new hires and explaining rules clearly and warmly.
• Highly organized and detail‑oriented; enjoys a finished checklist and a complete file.
• Comfortable with computers and software; experience with WellSky/ClearCare, EVV, or ProviderOne is a plus.
• Familiarity with Washington DSHS home care rules, Medicaid, or VA billing is a plus.
• Valid driver’s license, reliable transportation, and auto insurance for weekly travel between Tacoma and Renton.
• Must pass a Washington State DSHS background check.
• High school diploma or equivalent.

Pay

$26 to $30 per hour, depending on experience.

Schedule

Full‑time, Monday through Friday, daytime office hours.

Benefits

• 10 days paid vacation, plus Washington paid sick leave.
• Health, dental, life, and disability insurance.
• 401(k) with company match.
• $60 phone stipend.
• Mileage reimbursement.