Onboarding Coordinator

About the role

Michael Best is seeking an Onboarding Coordinator to support the firm's new hire onboarding process by coordinating onboarding plans, helping new hires move through required pre-employment and first-day activities, and ensuring key steps are completed accurately and on time. This role serves as a primary point of contact for new hires and works closely with HR, HRIS, IT, Recruiting, Payroll, and office-based teams to support smooth, professional, and consistent onboarding experience. This is a highly detail-oriented coordination role that requires strong follow-through, clear communication, and a customer-service mindset. The Onboarding Coordinator helps ensure new hires are welcomed, prepared, and connected to the right resources while maintaining accurate information in systems and escalating issues when needed.

Responsibilities

• Coordinate onboarding plans for new hires, including tracking required steps, confirming timing, and helping ensure activities are completed before and during the new hire's start.
• Serve as a point of contact for new hires during the onboarding process, respond to routine questions, provide clear information, and connect individuals with the appropriate HR, IT, Payroll, or office resources.
• Partner with HRIS, IT, Recruiting, Payroll, and other internal teams to support new hire setup in firm systems, including timely communication of required information and follow-up on pending items.
• Initiate background checks and other required pre-employment processes, monitor status, follow up on outstanding items, and escalate issues or delays as appropriate.
• Maintain accurate onboarding records, checklists, and new hire information, with strong attention to detail and confidentiality.
• Coordinate onboarding communications, reminders, meetings, and logistics to help ensure new hires and internal stakeholders understand expectations and timelines.
• Help maintain onboarding templates, checklists, and process materials; identify practical opportunities to improve consistency, efficiency, and the new hire experience.
• Provide responsive, professional, and helpful support to new hires, hiring teams, HR colleagues, and other stakeholders throughout the onboarding process.
• Support related HR and talent projects as assigned, particularly work that requires strong organization, follow-through, and coordination across teams.

Requirements

• Associate's or Bachelor's degree preferred; equivalent administrative, HR, recruiting, or professional services experience may be considered
• 1-3 years of experience in human resources, recruiting, onboarding, administrative coordination, or a related professional office role
• Experience coordinating multiple tasks, deadlines, or process steps with accuracy and follow-through
• Experience providing responsive customer service to employees, candidates, clients, or internal stakeholders
• Comfort working with HR systems, applicant tracking systems, ticketing tools, Microsoft Office, or other business systems
• Ability to handle confidential information with professionalism and discretion
• Professional services, law firm, or multi-office experience preferred but not required

Qualifications

• Strong attention to detail and ability to follow checklists, timelines, and process steps accurately
• Customer-service orientation and ability to communicate clearly, professionally, and promptly with new hires and internal stakeholders
• Strong organization and follow-through, with the ability to manage multiple new hires and onboarding activities at the same time
• Ability to work collaboratively with HRIS, IT, Recruiting, Payroll, and office teams to resolve routine issues and keep onboarding moving forward
• Sound judgment and discretion when handling confidential employee and candidate information
• Comfort learning and using HR, recruiting, and business systems to enter information, track progress, and support reporting
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member
• Required: Use approved AI-enabled tools responsibly and effectively to improve quality, efficiency, and decision-making, consistent with organizational policies, confidentiality, and applicable laws.

Benefits

• Competitive base pay
• Medical, Dental, Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Wellness Program
• Employee and Family Assistance Program
• Annual Merit Review/Incentive Pay
• Generous PTO Plus 10 Paid Holidays
• 401(k) with Company Contribution
• Short Term Disability Plan
• Long Term Disability Plan
• Life Insurance
• Critical Illness Insurance
• Parental/Family Leave
• Challenging and Dynamic Role
• Career Development Planning
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs
• Respected organization with Collaborative Culture
• Growing Firm with an Exciting Future
• Contemporary Work Environment
• Positive and Respectful Work Climate
• Performance Recognition

Pay

Competitive base pay. Annual merit review/incentive pay.

Schedule

This position can be based in the Waukesha office.