Onboarding Coordinator

About the role

With over 18 years of experience, Hays Electrical Services is a nationally recognized electrical contractor delivering high-quality, safe, and reliable electrical solutions across commercial, industrial, and specialty markets. Licensed in multiple states and trusted by leading general contractors, Hays is built on a foundation of safety, excellence, drive, communication, and client focus. Our mission is simple: to make ourselves indispensable to our customers. We achieve this by investing in our people, continuously improving our processes, and delivering results that set the standard in the electrical contracting industry. The Onboarding Coordinator is the operational engine of the new hire experience. Reporting directly to the Onboarding Manager, this role coordinates the daily, cross‑functional logistics required to welcome every new employee. As a vital member of the HR function, you are the primary point of contact for incoming talent, hiring managers, and cross‑functional teams playing integral roles in making the onboarding journey seamless. Your mission is to eliminate Day 1 anxiety by executing flawless administrative workflows and personal outreach to inject energy and clarity into the initial steps of the employee journey. As part of our Marketing and Communications team, you’ll play a hands‑on role in capturing and sharing the work, people, and culture that power our continued success.

Responsibilities

• Execute high‑touch outreach campaigns via phone calls and personalized emails to welcome incoming employees immediately following offer acceptance.
• Serve as the dedicated single point of contact for all new hires during the critical pre‑boarding window, answering questions regarding scheduling, dress code, benefits deadlines, and company resources as needed.
• Conduct proactive check‑ins prior to Day 1 to ensure new hires have received their onboarding schedules, verified start times, and feel confident navigating their first day.
• Troubleshoot pre‑boarding anxieties and roadblocks such as tech delivery delays, documentation issues, etc., over the phone, providing immediate, empathetic support to build trust.
• Own pre‑onboarding execution for all incoming corporate employees, ensuring all applicable screenings, verifications, and compliance paperwork are completed prior to Day 1.
• Support travel coordination for new employees who will need to travel to attend Day 1 orientation activities.
• Coordinate cross‑functional fulfillment by partnering with IT and Facilities