Onboarding Consultant II

About the role

The Onboarding Consultant at RealPage is a critical member of the Consulting team, working closely with existing customers to onboard additional assets to their portfolio. As a trusted advisor, this role is a success implementation leader tasked with providing an amazing client onboarding experience.

Responsibilities

• Implementation Ownership: Lead the implementation experience for add-on customers.
• Mitigate Risk: Take independent action to identify and mitigate risks throughout the implementation project.
• Understand Customer Needs: Collaborate with customers to understand their business needs, then analyze, decide, and build out a project schedule to meet those expectations.
• Maintain Customer Communication: Keep customers informed about the progress of their implementation, answer their questions, and address and resolve any concerns promptly.
• Collect Deliverables: Consult with customers to determine, guide, and gather necessary documents, data, and other deliverables required for successful onboarding.
• Monitor Progress: Continuously track the progress of projects, analyze and identify potential bottlenecks, and take immediate action to proactively resolve issues to keep projects on schedule.
• Complex Project: Lead implementation projects for larger, more complex customers.

Qualifications

• Experience managing complex projects and portfolios
• Working with RealPage products or Multifamily industry
• 6 years of proven experience in implementation and/or project management

Skills

• Strong communication, presentation, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds
• Capable of simultaneously leading multiple projects over several months
• Strong attention to detail and documentation
• Ability to work independently and as part of a team, including staying connected with various internal and external cross-functional teams
• Self-motivated and comfortable owning onboarding target metrics
• Customer-focused mindset and a commitment to ensuring customer success

Pay

USD $70,700.00 - USD $120,300.00 /Yr.

Benefits

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities
• Performance-based bonus based on position