Onboarding Consultant

About the role

This position is responsible for managing and overseeing the successful transition of new financial advisors and their teams to Kestra Financial Inc.

Responsibilities

• Partner with 5-8 onboarding firms, serving as project manager and primary point of contact to ensure the efficient and timely transition of their book of business, while delivering exceptional customer satisfaction and a seamless, referrable experience
• Host weekly Zoom meetings with assigned onboarding firms to drive engagement, address transition topics, answer questions, and ensure continued progress
• Ensure all required registration tasks for all producers and staff are completed, overseeing the entire process from signed Letter of Intent to graduation to service team
• Educate representatives and their staff on the policies and procedures of working with Kestra
• Leverage Salesforce to track and complete internal tasks for each firm, ensuring timely progress and completion of both personal and cross-departmental tasks
• Oversee firm-related electronic files in SharePoint to ensure transparency and seamless access for all team members
• Address and resolve any technical, operational, or procedural issues that arise during the transition – working with other departments and internal teams, as needed
• Work closely with Technology Solutions team to resolve system integration problems and ensure advisors and their teams have full access to necessary tools and resources
• Track the progress of onboarding and transition activities, providing regular updates to Head of Onboarding on the status of each transition
• Collect feedback from financial advisors to assess satisfaction levels and identify areas for process improvement
• Address post-registration transition concerns, facilitating any additional training with Advisor Education team or resources needed
• Demonstrate strong critical thinking skills by asking critical questions, anticipating challenges and future needs, and finding solutions
• Educate advisors and their team on best practices including but not limited to taking great client notes, maintaining books and records, ways to reduce NIGOs, etc.
• Facilitate introductions and relationships with internal departments (Wealth Consulting, Technology Solutions, Business Consulting, Producer Comp, Supervision, etc.) as well as preferred external partners (Redtail, Albridge, eMoney)
• Collaborate with operational teams to ensure the efficient and accurate processing of account setup and transfer documentation after registration
• Monitor and report on the progress of assets under management and account transfers, as well as the number of NIGOs - adjusting strategies as necessary throughout the transition to ensure targeted goals are met
• Collaborate effectively with other Onboarding Consultants to achieve shared goals and drive project success
• Special projects as determined by manager

Requirements

• Bachelor’s degree in a business-related field preferred
• 3 years’ experience in the financial services industry
• Excellent communication (verbal and written) and time management skills
• Strong customer service and analytical skills
• Intermediate financial services industry knowledge and/or experience
• Must routinely exercise independent judgment and be able to work independently
• Must possess intermediate (or better) computer skills (Outlook, Word, Excel, and Power Point)
• Strong presentation skills
• Must be able to manage projects efficiently and effectively, as well as meet established deadlines
• Must be very detail oriented and be able to work in a fast-paced environment
• Series 7, 65/66 preferred
• Life, Health & HMO Agent license a plus

Qualifications

• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package

Schedule

Work in a supportive, collaborative environment committed to professional excellence

Opportunities

• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values

• Serve
• Make it Happen
• One team

Apply

Apply today and help shape the future of Kestra.