Onboarding Associate

About Abby Care

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis, with millions more people needing care at home than ever before. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system.

What You'll Work On

• Caregiver Outreach & Intake
  • Conduct outbound calls to caregivers who have applied to Abby Care (not cold calling).
  • Guide caregivers through the intake process, which may last 30 minutes.
  • Make 50–80 calls per day, depending on the number of intakes scheduled.
  • Follow up with caregivers via phone, SMS, and email regarding next steps or missing documentation.
  • Clearly explain Abby Care’s services and guide caregivers who may be undecided about the program.
  • Set up caregivers for their training and set them up within ADP and other tools to get them ready to work with us.
• Relationship Management
  • Serve as the primary contact for caregivers up until they go to training.
  • Occasionally communicate with providers and organizations to answer questions.
  • Maintain a professional, empathetic, and supportive approach with caregivers.
• CRM & Administrative Tasks
  • Document all interactions and update caregiver information in Salesforce and Regal.
  • Track follow-ups and ensure no caregiver inquiry goes unanswered.
  • Attend team meetings and collaborate cross-functionally with Nurses and Care Operations teams.

Requirements

• 2+ years of experience in one of the following:
  • Customer Support
  • Call Center
  • Business Development
  • Client-facing roles (B2C)
• Experience handling inbound and outbound phone calls.
• Strong communication and persuasion skills.
• Excellent attention to detail and organizational ability.
• Comfortable managing high call volumes.
• Tech-savvy and comfortable learning new systems.
• Compassionate and professional when working with patients, families, and caregivers.

Nice-to-have

• Spanish fluency preferred, given the population served.
• Experience in healthcare or healthcare-related services.
• Familiarity with Salesforce, phone systems, or similar CRM systems.
• Experience working in a startup or fast-changing environment.
• Experience in lead or managing a team is a strong plus.

Benefits

• Competitive compensation packages that reflect the value you bring.
• Comprehensive health coverage that works for you:
  • High-quality medical, dental, and vision options.
  • $0 deductible PPO.
  • Company-funded HSA.
  • Employer-paid life and disability insurance.
• Generous paid time off, including 10 paid company holidays.
• Financial savings benefits:
  • HSA contributions.
  • Optional FSA and commuter benefits.
  • Full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave: up to 10 weeks based on tenure.

Pay

Compensation Range: $60K - $70K

Our Values

• Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision: Millions of families are waiting for care, and they cannot wait. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.