Customer Manager Associate

About the role

The Customer Manager Associate will cover the territory and surrounding area they are hired for in a given market. This position reports to the Retail Sales Manager or Senior Customer Manager. The role involves developing relationships with store managers and personnel to achieve directed short and long-term performance objectives at assigned stores within a geographic territory.

Key responsibilities

• Sells promotional programs for displays at independent natural retailers purchasing from distributors
• Sells incremental quantities for display and TPR based on OI programs through the distributors
• Develops relationships with store managers and buyers through impeccable communication and follow through
• Obtains distribution and placement of client new items at independent natural retailers through distributors such as UNFI and/or Kehe
• Identifies and corrects voids
• Merchandises manufacturer's products to obtain best possible shelf placement
• Attends retailer resets when requested
• Completes audits and pricing surveys in stores as requested
• Communicates competitive and market activity to management
• Utilizes supplied technology to report on results
• Sets and reviews performance against objectives with Sales Manager

Qualifications

• Bachelor Degree or equivalent work experience
• Sales experience
• Strong interpersonal, organizational and sales skills with the ability to work effectively with team members, peers, management and external customer contacts
• Home space to store samples that are readily accessible and securely stored
• Basic Office (Outlook, Excel) functionality comprehension required and proficient in managing Outlook e-mail and calendar, as well as Excel basic workbooks