Onboarding Administrator

About the role

You'll spend your day verifying new merchant deals — ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it. This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand — 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly. You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context.

Responsibilities

• Review 20–50 merchant onboarding cases daily.
• Cross-check details across our CRM, signed contracts, and external registries (Companies House and similar).
• Flag inconsistencies, missing information, or anything that doesn't add up.
• Keep records clean, tidy, and audit-ready.
• Spot patterns — if the same issue keeps appearing, surface it so we can fix the upstream process.
• Work to a daily volume target without sacrificing accuracy.

Skills & attributes

• Genuinely meticulous attention to detail — you're the person who notices the typo nobody else does.
• Ability to stay focused on repetitive work for hours at a time without losing accuracy.
• Strong pattern recognition — you'll quickly learn what a clean file looks like and spot what doesn't fit.
• Comfortable working independently on a queue, with your own pace and rhythm.
• Calm, methodical temperament — this role rewards consistency over speed-bursts.
• Confident with screens and digital tools (we'll train you on ours).

Background

• Fluent in English
• Right to work in the US (visa sponsorship is not available for this role)
• Able to work from our New York office 5 days a week

Pay

Salary band: 52K - 65K USD

Benefits

Competitive salary, standard US benefits — including health insurance and 401(K).

Why Flatpay

At Flatpay, how we work matters as much as what we achieve. Happy Humans – We bring energy to our work and create teams people enjoy being part of. No Assholes – We perform at a high level while treating colleagues and customers with respect. It's Our Business, Own It – Everyone takes responsibility and manages their work like it's their own business. Start With No – We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions – We set bold goals and expect people to keep raising the bar. The Best Argument Wins – Titles don't decide outcomes. We debate openly to reach the best decisions. Joining Flatpay means stepping into a dynamic environment where innovation is encouraged, and teamwork is celebrated. Here, you'll have the opportunity to make a meaningful impact, contributing to our mission of empowering merchants to succeed. With us, you'll experience an ambitious drive to constantly push boundaries and redefine what's possible. While we don't take ourselves too seriously, we take our responsibility towards our people very seriously. We welcome driven, low-ego individuals who live our values and want to grow with us. Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions. Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we're more than just a service provider; we are your trusted business partner. We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs. Ready to be part of something extraordinary?