Administrator

Position Summary

The administrator will provide the overall leadership of assigned programs, including the administration, personnel, information systems, and office management. The Administrator will ensure clients receive the highest continuity of care based on evidence-based research, treatment modalities, and best practices by assisting in the development and implementation of policies and strategic goals of the agency and, as may be directed by the Operations Director, ensure that the needs of our clients are met/maintained on an individual basis.

Essential Duties And Responsibilities

• Directs, plans, and coordinates the work of staff, including supervision, evaluation, training, and team building within assigned programs
• Coordinate and implement the delivery of consistent and quality program services
• Aids in the development and monitoring of program budget and contract deliverables
• Maintain program information and technology affecting functional area(s) to increase program effectiveness and ensure compliance
• Develop and monitor a communication process with clients to ensure the delivery of high-quality service, resolve issues promptly, and promote client satisfaction
• Aid in revenue generation by contributing to the planning, development, and implementation of new pilot/grant programs
• Ensure programs and staff are operating under the compliance of contractual agreements, agency policies, and procedures
• Monitor and maintain reports to ensure quality client care
• Maintain compliance with external regulations and internal policies
• Interpret data analysis results through written and/or oral reports to directors and the executive team per the established time frames
• Provide written and/or oral reports to external funding sources and community partners in accordance with established timeframes
• Develop and manage a diverse, highly-qualified team and provide career coaching, growth, and professional development
• Participate in staff performance reviews through the completion of accurate and timely performance evaluations and supervision
• Hold and document staff meetings and individual staff supervision regularly
• Serve as supervisor for both supervisory and non-supervisory employees per the organization’s policies and applicable laws
• Manage overall staff productivity goals, including time management, mileage, hybrid work schedules, and service hours
• Stay informed and collaborate with the Operations Director to secure the IT, training, supplies, and other resources needed to meet contract deliverables and outcomes
• Utilize a progressive discipline system to help team members resolve performance problems
• Identify and facilitate skills development, training, and learning opportunities for division staff in alignment with division performance goals and objectives
• Work closely with Human Resources to recruit, hire, and retain qualified program area staff
• Review and approve staff timesheets and expense reports
• Actively contribute to the discussion in agency committees
• Facilitate and/or provide program coverage as needed
• Attend all training and internal and external meetings as required
• Ensure that confidential information relating to the organization, its staff, and clients is kept confidential
• Be an excellent steward of TASC, modeling the core values of the organization

Qualifications

• Bachelor’s degree from an accredited college or university, preferably in social work, psychology, criminal justice, or related field, required; Master’s degree from an accredited college or university, preferably in social work, psychology, criminal justice, or related field, may be necessary based on contractual obligations
• Minimum of 3 years of related experience in the human service field
• Minimum of 3 - 5 years of management experience
• CADC certification within two years of employment with TASC may be required based on contractual obligations
• Considerable knowledge of the current ASAM placement criteria, DSM-5 as it relates to substance-related disorders, and Code of Ethics for substance abuse professionals, or the ability to acquire the knowledge
• Knowledge of principles and procedures for personnel recruitment, selection, and training
• Excellent interpersonal skills, able to work appropriately with staff, peers, management, and clients
• Proficient in Microsoft Office Suite and other software applications
• Effective oral and written communication skills