On-Site Store Lead - Locals to Delaware City, DE

Position Summary

The On-Site Store Lead fills orders to customer satisfaction and communicates needs to the Sales Department.

General Purpose

Provides excellent customer service at the Customer counter for optimal sales.

Role Qualifications

• Excellent customer service skills
• Current TWIC card
• Basic knowledge of tools and equipment
• Mechanical aptitude and housekeeping skills
• Professional and neat appearance and positive attitude
• Organizational skills
• Basic computer knowledge
• Mathematical skills
• Excellent telephone sales personality skills and clear communication
• Ability to work independently
• Ability to multi-task and shift priorities
• Ability to pass background and drug/alcohol test

Position Responsibilities

• Greet customers and assist with customer inquiries
• Provide excellent customer service with all walk-in and phone-in orders and requests
• Scan and load order into computer system
• Close and secure building at end of each workday
• Build positive customer relationships
• Fulfill all customer needs by pulling products from warehouse as needed
• Prepare, build, and expedite sales orders
• Abside by specific customer contract agreements
• Handle cancellations or changes in sales orders and communicate changes with the related departments
• Cook on-call as needed
• Perform other related duties as required

Essential Skills And Experience

• Able to work in fast-paced, self-directed environment
• Strong customer service background
• Exceptional verbal and written communication skills
• Excellent telephone and computer sales skills
• Decision-making, problem resolution and creative thinking skills
• Ability to multi-task activities and shift priorities

Nonessential Skills And Experience

• Inside sales experience

Physical Demands And Work Environment

• While performing the duties of this job, the employee is required to stand for long periods of time; bend; use hands to finger, keyboard use, or controls; reach with hands and arms; climb up and down ladder; talk or hear.
• Speak on phone using voice and phone system.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee may be exposed to outdoor weather climate.

Company Information

• Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management.
• Total Safety's Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Equal Opportunity Employer

Total Safety is proud to be an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.