On-Site Service Representative Part Time 30 QUINCY, IL

About the role

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

High school diploma or equivalent. Valid driver's license and reliable transportation are required. Must have strong communication and problem-solving skills. Experience in customer service or related field is preferred.

Qualifications

Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office Suite. Knowledge of inventory management systems and processes. Ability to lift up to 50 pounds.

Skills

• Strong customer service skills
• Effective problem-solving abilities
• Organizational and time management skills
• Proficiency in Microsoft Office Suite
• Knowledge of inventory management systems and processes
• Ability to lift up to 50 pounds

Benefits

Rewards and benefits include medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits

Pay

This position is hourly. The anticipated base pay compensation range for this position is $21.54 and $ 26.93.

Schedule

Hours are typically Monday through Friday, 7:00 AM - 3:30 PM, with some evening and weekend work as needed.