On-Site Service Representative Part Time 30 SHREVEPORT, LA

About the role

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• Service representatives receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted.
• Service representatives resolve customer problems promptly to retain and promote customer loyalty.
• Service representatives follow designated routes defined by routing software tools and maintain route guides.
• Service representatives identify continuous improvement opportunities in productivity, process, and cycle time.
• Service representatives comply with safety and inspection requirements of the facility where the service is being provided.
• Service representatives help create new orders by engaging with customers to identify additional product needs.
• Service representatives probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

• 3 years' experience in selling or service environment.
• A High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Qualifications

• Must have a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Skills

• Customer service skills.
• Inventory management.
• Sales strategy implementation.
• Technical and operational issue handling.
• Problem-solving abilities.
• Product knowledge.

Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

This position is hourly. The anticipated base pay compensation range for this position is $19.86 and $24.81.

Schedule

Part Time - 30 SHREVEPORT, LA