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Jobs · OTHR · Ohio

On-Site Service Representative (Part Time 30) Lima, OH

Grainger · Lima, OH · 2 mo ago
OTHR$21.54–$26.93/hrFull-time

Grainger, Inc. is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, we keep the world working by serving over 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. The company offers approximately 2 million maintenance, repair, and operating (MRO) products and services, including technical support and inventory management, as well as access to millions of additional products through Zoro.com and MonotaRO.com.

About the role

We're hiring a part-time On-Site Service Representative in the Lima, OH area. The On-Site Service Representative (OSR) supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through Grainger's inventory management (KeepStock) program. OSRs work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

  • Service multiple customer locations.
  • Receive and stock purchased product in designated customer locations; ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.
  • Help create new orders by engaging with customers to identify additional product needs.
  • Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

  • 3 years' experience in a selling or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60 lbs and/or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Ability to handle different technical and operational issues.
  • Valid driver's license in State of residence.
  • Must carry required levels of automobile insurance.

Pay

This position is hourly with an anticipated base pay range of $21.54 to $26.93 per hour. Individual compensation will depend on factors such as geographic work location and relevant experience and skills.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Access to up to 50% of your paycheck based on hours worked before payday.
  • 18 paid time off (PTO) days annually for full-time employees (prorated based on employment start date) and 6 company holidays per year (PTO prorated for part-time depending on hours).
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts and other benefits.
  • Safety shoes provided (where applicable).

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