On-Site Scanner Maintenance Technician

Responsibilities

• Perform daily cleaning and inspection of IBML scanners, including removal of debris, cleaning rollers, sensors, belts, and optical components.
• Track, manage, and order consumables to ensure efficient use and prevent downtime.
• Schedule, coordinate, and oversee preventive and remedial maintenance in accordance with manufacturer and IRS requirements.
• Monitor scanner performance, escalate issues, and ensure timely vendor response for inoperative equipment.
• Support system and firmware updates by coordinating with IRS IT and scanner manufacturer, ensuring compliance with security and change procedures.
• Test and verify scanner functionality after upgrades or maintenance.
• Maintain accurate daily logs in SharePoint and provide weekly summaries for project reporting.
• Serve as on-site point of contact for IRS staff, communicate operational status to Contractor management, and support training/transition activities.
• Performs other job-related duties as assigned.

Requirements

• A government contract requires that this position be restricted to U.S. Citizens.
• You must provide documentation that you are a U.S. citizen.
• The position requires an active IRS MBI clearance or the ability to obtain one.

Qualifications

• Experience in hardware maintenance or technical support is preferred; experience supporting high-volume document scanners or imaging equipment is a plus, but not required.
• Familiarity with preventive and remedial maintenance practices for electromechanical systems.
• Experience with or ability to learn IT coordination, including firmware and patch installations.
• Strong organizational skills for scheduling and documentation.
• Effective communication skills with both technical and non-technical personnel.
• Must pass pre-employment qualifications of Cherokee Federal Company Information.

Skills

• Experience with IBML FUSiON 8400 scanners.
• Ability to perform preventive and remedial maintenance on electromechanical systems.
• Knowledge of IT coordination, including firmware and patch installations.
• Strong organizational and documentation skills.
• Effective communication skills with both technical and non-technical personnel.

Benefits

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.