On-Site Return Agent (Rental Car)

The Dollar/Thrifty On-Site Return Agent (Rental Car)

What You’ll Get

• Hourly Rate is $17.25 + Commission.
• Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment).
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
• Weekly Pay
• Holiday Pay
• Career growth opportunities
• Paid Training
• Comprehensive Medical, Dental, & Vision benefit options after 30 days
• Up to 40% off the base rate of any standard Hertz Rental

The Key Responsibilities And Accountabilities Are

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures.
• Personal, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
• Provide the customer with an invoice and a full explanation of their charges.
• Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer.
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.
• Keep work area organized and free of clutter.

About Us

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

• At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EEO, including disability/veteran.