On-Site Program Manager

Key Responsibilities

• Manage the day-to-day operations of multiple school-based academic programs while ensuring instructional quality and curriculum fidelity.
• Serve as the primary liaison between partner schools, instructional staff, and internal leadership.
• Monitor program performance, identify opportunities for improvement, and implement effective solutions.
• Conduct regular onsite school visits to provide support, resolve issues, and ensure high-quality service delivery.
• Supervise and support tutors, teachers, and program coordinators.
• Provide coaching, regular feedback, and professional development to improve instructional quality.
• Lead staff onboarding and training to ensure consistent implementation of program expectations and protocols.
• Build, maintain, and strengthen trusted relationships with school leaders and key stakeholders.
• Attend meetings with school partners to communicate program progress, address concerns, and adapt services to evolving needs.
• Represent SmartStart Education with professionalism, responsiveness, and cultural competence.
• Foster inclusive, high-expectation learning environments that support the success of all students.
• Promote culturally responsive practices across program implementation and staff development.
• Oversee scheduling, attendance, staffing coverage, and other program logistics.
• Maintain timely communication with school partners, staff, and internal teams.
• Support program documentation, reporting, and data collection.
• Perform other duties as assigned.

Qualifications

• At least one (1) year of leadership or coordination experience within an educational program.
• Proven ability to build and maintain strong, trust-based customer relationships, particularly with school leaders and administrators.
• Excellent communication and interpersonal skills.
• Deep understanding of urban education and its associated equity challenges.
• Strong organizational and problem-solving abilities.

Travel Requirements

• Travel to assigned school sites is required.
• Frequent local travel between multiple school locations is expected.
• Reliable transportation and a valid driver's license are required.
• Occasional travel outside the primary service area may be required for trainings, meetings, or special projects.

Benefits

• Hybrid work environment.
• Bonus eligibility.
• Opportunity to make a meaningful impact on students and schools.
• Collaborative, mission-driven team environment.
• Professional growth and leadership development opportunities.

Company Overview

SmartStart Education is a leading provider of high-dosage tutoring and K-12 staffing solutions, committed to improving educational outcomes for students. We partner with school districts to deliver personalized tutoring programs and provide highly qualified staff that meet the needs of schools across the country.